Major Annual Conference on AI Agents to Be Held in Osaka Next Week!

The much-anticipated 'Call Center/CRM Demo & Conference 2026 in Osaka' is about to kick off on May 27-28, 2026. Organized by Rick Telecom Co., Ltd. and Informa Markets Japan Co., Ltd., this event will be held at MyDome Osaka and promises to be a crucial gathering for the contact center industry.

Exhibition Highlights

With over 70 companies showcasing more than 300 products, attendees can look forward to a wealth of cutting-edge innovations. This year marks the 19th iteration of this prominent event, which has consistently attracted numerous professionals from the contact center sector. Attendees can explore exhibits featuring cloud contact center systems, chatbots, and revolutionary AI solutions that are transforming the industry.

Exhibition Hall

Floor Plan and Event Guide

A detailed floor plan has been made available, outlining the exhibit areas, seminar locations, and rest zones. This resource will help visitors efficiently plan their visit and make the most of their limited time at the event. We encourage potential attendees to download the guide to strategize their experience effectively.

Access the e-Guidebook here.

What to Expect at the Conference

This year's conference introduces some key highlights:
1. Fully Booked Seminars - The sessions focused on hot trends in the industry have already received overwhelming interest, especially the discussions around the keyword 'AI Agents' and 'AI x Human'. These sessions are highly regarded by industry professionals, emphasizing transformative strategies for the future of contact centers.
2. Over 70 Exhibitors - Attendees will witness product launches from around 20 companies, showcasing the latest IT tools designed to support management in the AI age. Participants can expect solutions designed to enhance customer experience and operational efficiency.
3. Approximately 60 Seminars - Leading names in customer service across Japan will present their insights, diving deep into various facets of the contact center industry.

Seminar Sessions

Keynote Sessions and Seminars

Inspirational keynote talks will be led by industry experts. Notably, sessions include:

- Tech’s Influence on CX and EX: AI agents are set to revolutionize traditional contact center operations. This session will showcase how technology is changing customer and employee experiences.
- Learning from AI Case Studies: Sessions will cover VOC utilization and automation strategies, offering attendees insights into the forefront of customer experience facilitated by AI.

Educational Opportunities

In addition to technical discussions, the conference will host various workshops aimed at improving customer interactions through practical training. A unique session features the comedic duo from Yoshimoto Kogyo, who will present 'The Power of Laughter', emphasizing the importance of empathy in customer relations.

- Creating a Workplace of Choice: Talks on building rewarding careers in Customer Service.
- Rebuilding the Value of CS Departments: This segment will tackle the integration of AI agents into KPI and management frameworks.

Event Details

- Event Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th edition)
- Simultaneously Held: E-Commerce Fair Osaka 2026 and Marketing Technology Fair Osaka 2026.
- Dates: May 27-28, 2026 (10:00 AM - 5:00 PM daily)
- Venue: MyDome Osaka
- Organizers: Rick Telecom Co., Ltd. and Informa Markets Japan Co., Ltd.
- Official Website: Call Center Conference Site

Register Early!

Free online registration is required and is highly recommended to secure your attendance.

Closing Remarks

The Call Center/CRM Demo & Conference 2026 in Osaka is set to be an enriching experience. Businesses looking to stay ahead in the rapidly evolving tech landscape will find immense value in this event. Connect with leaders, innovators, and peers within this dynamic industry!

Networking Opportunities