TechSee Unveils Connectivity Guru Model 3.1 for Enhanced Network Visualization in Contact Centers

TechSee Launches Connectivity Guru Model 3.1: Revolutionizing Wi-Fi Support in Contact Centers

In the realm of customer service, especially within telecommunications, addressing connectivity challenges quickly and effectively has long been a priority. TechSee, recognized as a leader in visual agentic AI solutions, has recently launched its latest platform, Connectivity Guru Model 3.1, which significantly enhances the capability of contact center agents to troubleshoot Wi-Fi connectivity issues in real time. This innovative move is anticipated to transform the contact center experience by improving operational efficiencies and bolstering customer trust.

The Challenge of Invisible Problems

One of the most significant hurdles for contact center agents lies in resolving Wi-Fi related queries; a task often complicated by the invisible nature of the issues at hand. Eitan Cohen, CEO and Co-founder of TechSee, remarks, “Most contact center agents are still flying blind when it comes to Wi-Fi.” This lack of visibility can lead to inefficiencies, prolonged call times, and increased customer frustration. The introduction of Connectivity Guru 3.1 aims to address this critical gap.

Features of Connectivity Guru Model 3.1

The Connectivity Guru Model 3.1 integrates a visual assist layer designed to empower agents during their interactions with customers. By using real-time visual insights, agents can now diagnose Wi-Fi problems with precision, guide troubleshooting efforts based on visual context, and verify resolutions without the necessity for escalating calls or dispatching technicians unnecessarily.

Real-Time Data Integration

One of the platform's standout features is its ability to automatically collect Wi-Fi signal data. This can be achieved during Interactive Voice Response (IVR) interactions prior to connecting with an agent or gathered during a live conversation. With this data, agents receive access to a 3D connectivity heatmap, illustrating coverage strength and identifying potential interference sources, thus offering them a comprehensive understanding of the customer’s Wi-Fi landscape.

Reducing Friction and Enhancing Trust

According to TechSee's 2025 Home Connectivity Survey, an alarming 68% of U.S. households report facing recurring Wi-Fi issues. Among these, 76% acknowledge experiencing coverage gaps in critical areas such as bedrooms or home offices. Connectivity Guru 3.1 is strategically designed to help agents identify root causes effectively and confirm fixes seamlessly. Once an issue is resolved, the system generates a visual snapshot of the coverage result, documenting it in the customer’s record. This ensures that both agents and supervisors have a visual reference to align on the fixes implemented, undermining the chances of customer dissatisfaction due to repeated unresolved issues.

Addressing Customer Needs Proactively

Furthermore, Connectivity Guru 3.1 enhances proactive customer service. Guided by the Connectivity GPT system, agents are equipped to recommend specific next steps or suggest additional products, tailored to the unique layout and signal environment of the customer’s home. TechSee’s findings suggest a potential for increased sales; 56% of survey respondents indicated openness to purchasing additional equipment, such as Wi-Fi extenders, if a clear presentation of coverage gaps was provided by the agent.

A Win-Win for Agents and Consumers

The new model also provides immense benefits to remote technician supervisors, granting them access to the same visual insights to validate job quality and reduce repeat visits—an often costly necessity in service provision. The survey indicates nearly 40% of households have required a technician visit in the past two years, with one in five of these visits failing to resolve issues. Repeated trips only serve to amplify operational costs and diminish customer trust.

Conclusion

Connectivity Guru Model 3.1 represents a significant advancement in agent assist technologies for telecom providers and smart home services. By bringing visibility into previously invisible problems, TechSee not only mitigates the operational costs linked with unresolved connectivity issues but also presents solutions that directly address the factors leading to customer churn. As Eitan Cohen aptly puts it, “This release is a breakthrough. It's agent assist that can see the invisible, and ultimately resolve the biggest churn driver for telecom providers.” With this innovative tool, the future of customer service in the connectivity realm looks promising.

Connectivity Guru Model 3.1 is now available for use, ready to redefine customer-agent interactions around the globe.