#USA #AI #Boston #OnRamp #Koch Disruptive

OnRamp Secures $15 Million for Growth and AI Innovations

OnRamp, a Boston-based company recognized for its cutting-edge customer onboarding and engagement solutions, has successfully raised $15 million in a Series A funding round. This significant investment, primarily led by Koch Disruptive Technologies (KDT), has also seen contributions from existing venture capital partners such as Contour, Javelin, and Pear. With this latest round, OnRamp's total funding reaches $27 million, reflecting its rapid growth trajectory and increasing demand among top-tier firms.

The company has demonstrated remarkable performance, achieving over 100% year-over-year growth—driven predominantly by interest from market leaders eager to enhance their customer engagement strategies.

Utilizing New Funds for AI and Workplace Expansion

The newly acquired funds aim to scale OnRamp's AI capabilities further, nurturing its customer engagement platform while expanding its workforce. OnRamp plans to strengthen its foundations in Boston's tech scene by opening an office space of 6,000 square feet early in 2026.

According to Paul Holder, co-founder and CEO of OnRamp, this funding signifies a landmark moment for both the company and the broader customer engagement sector. Holder asserts, “Having spent a decade working with customer success leaders at high-growth companies, I’ve seen firsthand how vital it is to have a positive impact and forge strong customer relationships from the outset. This funding empowers us to enhance our AI-driven platform, grow our product and engineering teams, and make a profound impact on customer success.”

Founded in 2020, OnRamp has emerged rapidly, positioning itself as a go-to resource in customer engagement, boasting enterprise customers from three of the Fortune 15 companies. The platform has notably reduced onboarding time by 60% since its inception, with certain clients reporting a nearly 100% completion rate.

Innovations and New Features

Recently, OnRamp introduced its AI Summaries feature within its Insights and Views function, which offers an intelligent layer enhancing data organization and visibility on its platform. This capability utilizes AI to dissect customer reports, delivering written insights, recommendations, and visualizations while automatically highlighting concealed patterns. Such advancements lay the groundwork for a wider array of intelligent, AI-powered onboarding features anticipated through 2025 and progressing into 2026.

Brendon Durkin, Managing Director at Koch Disruptive Technologies, praised OnRamp’s innovative approach, stating, “OnRamp has developed a distinctive and exceptional AI-enabled platform, making it the foremost option for modern customer success teams aiming to escalate revenue and create value.”

Forrester highlights that the role of customer success teams is evolving, shifting from merely satisfying customers to actively driving revenue. Hundreds of enterprises now rely on OnRamp to enhance customer adoption, bolster relationships, and ultimately transform customer success into revenue-generating engines.

Real-World Impact

Testimonies from satisfied clients underscore the platform's efficacy. Brian Thome, Chief Customer Officer at Qualia, remarked, “In just three months with OnRamp, we’ve doubled our onboarding capacity and reduced our go-live time by more than half. We’re now accessing valuable data that was previously inaccessible.”

The OnRamp platform seamlessly powers onboarding workflows and engagement strategies, allowing its users to:

• - Reduce churn rates.
• - Expedite revenue realization.
• - Accelerate time-to-value.

OnRamp’s commitment to facilitating efficient customer journeys while maintaining top-tier service standards is evident in its approach to onboarding and user satisfaction.

For more information on OnRamp, visit onramp.us.

About OnRamp

OnRamp specializes in intelligent, AI-powered customer onboarding and engagement solutions crafted to hasten customer adoption, fortify relationships, and unlock potentials for revenue growth. By alleviating onboarding bottlenecks, automating workflows, and facilitating visibility into progress, OnRamp enables enterprises to deliver enhanced value swiftly, minimize churn, and exploit revenue opportunities. Supported by notable investors, including Koch Disruptive Technologies, Javelin Venture Partners, Contour Venture Partners, and Pear VC, OnRamp actively assists multiple Fortune 15 companies in transforming customer success into tangible revenue growth.