#United States #St. Louis #Order Management #DTC Brands #Deck Commerce

Introduction

In an era where consumer expectations are at an all-time high, Deck Commerce has stepped up to deliver a transformative solution for direct-to-consumer (DTC) brands. The company recently announced its launch of Deck Commerce Centers, a modular order management system (OMS) designed to enhance the entire order experience. This innovative approach not only empowers brands to manage orders more effectively but also supports their growth by ensuring customer satisfaction at every touchpoint.

What are Deck Commerce Centers?

Deck Commerce Centers integrate advanced functionalities into functional, role-specific workspaces. This modular design allows brands to tailor the system according to their present needs, enabling them to broaden their capabilities as their business evolves. Key features of the system include:

1. Order Center: This component ensures precision in order fulfillment. It automates essential processes such as routing and returns, resulting in cost reduction and minimized delays, across various sales channels.
2. Inventory Center: By providing real-time visibility into stock across distribution centers and stores, this feature enables brands to allocate inventory wisely, avoiding oversells while boosting revenue through accurate availability.
3. Fulfillment Center: Streamlined workflows for picking, packing, and shipping are the hallmark of this center, which incorporates tools like barcode scanning and wave picking to enhance speed and accuracy in order fulfillment.
4. Store Center: This turns retail outlets into efficient fulfillment hubs, enabling staff to manage ship-from-store, in-store pickups, and returns through user-friendly dashboards that help prioritize tasks effectively.

Benefits of Deck Commerce Centers

According to Chris Deck, CEO of Deck Commerce, the introduction of these Centers is a pivotal movement in the order management landscape. He stated, “Order management is where customer expectations meet operational realities.” The Centers equip brands with essential tools that improve operational efficiency and meet consumer demands.

Enhanced Customer Experience

The ultimate goal of Deck Commerce Centers is to enhance consumer experience throughout the order journey. By implementing reliable fulfillment processes and offering straightforward return options, brands can cultivate customer loyalty and foster repeat business. Notably, brands utilizing Deck Commerce report significantly improved performance metrics:

• - 2.3x faster revenue growth compared to industry standards.
• - 67.4% increase in customer satisfaction due to superior fulfillment and service.
• - Rapid engagement with 8-week implementation timelines, yielding swift operational advantages without elevated risks.

A Connected Approach to Order Management

The entire order lifecycle is supported by Deck Commerce’s holistic methodology, which facilitates:

• - Reach: Improved availability through accurate, real-time inventory supply.
• - Convert: Enhanced sales potential via confidence-inspiring checkout processes.
• - Deliver: Effective and prompt order fulfillment even during busy seasons.
• - Delight: Creating loyalty through dependable communication and service on returns and issues.

This cohesive framework allows brands to maneuver through operational complexities, turning them into competitive advantages while ensuring a seamless experience for shoppers.

Proven Results in Action

Brands such as New Balance and NETGEAR have already adopted Deck Commerce's advanced systems and report remarkable results in addressing customer needs. They now enjoy a streamlined approach to order management that significantly uplifts both customer satisfaction and revenue metrics. The accessibility and tailored approach to features ensure that brands can react and adapt quickly to changing market conditions.

Conclusion

With the launch of Deck Commerce Centers, brands gain access to revolutionary tools that can transform their order management practices. This forward-thinking system holds the potential to reshape the way DTC brands handle the complete order journey, ensuring customers remain informed and satisfied.

To explore how the Deck Commerce Centers can support and elevate your business, visit Deck Commerce.