Introducing WeMedical: AI Agent-Driven BPO Service for Aesthetic Clinics

Launch of WeMedical

Company Overview
株式会社zapath, headquartered in Ebisu, Shibuya, Tokyo, has officially launched a new business process outsourcing (BPO) service named WeMedical. This innovative service incorporates AI agents aimed specifically at aesthetic clinics, designed to improve operational efficiency and enhance overall clinic management.

The Need for Enhanced Services in Aesthetic Clinics

The aesthetic medicine market in Japan is currently valued at approximately 680 billion yen and is expected to continue its growth trajectory. However, many clinics face challenges where substantial time and resources are consumed by patient management, appointment scheduling, and marketing initiatives, leaving healthcare professionals little room to focus on their primary medical duties.

Recent trends indicate a growing interest among clinics in adopting digital transformation strategies that leverage generative AI technologies. According to our research, while roughly 82% of clinics express interest in using generative AI, only about 13% have successfully implemented such technologies, primarily due to concerns about technical challenges, knowledge gaps, and costs.

An Overview of WeMedical

WeMedical serves as a hybrid BPO service, integrating an AI-driven support system, ClinicHub, with both AI agents and human experts to comprehensively assist clinics with patient acquisition and operational efficiency. Here are the core features of WeMedical:

1. Hybrid Approach
- WeMedical combines state-of-the-art generative AI technology with experienced professionals from the medical field, providing a robust support framework tailored for clinics. The integration of AI automation with human judgment ensures high-quality service delivery.

2. Comprehensive Operational Support
- From handling patient inquiries to managing data input into information systems, overseeing social media content, and coordinating appointment information with electronic medical records, WeMedical takes over a wide range of essential tasks, allowing clinics to focus on core operations like procedures and patient care.

3. Flexible Pricing and Easy Implementation
- With costs starting from hourly rates, clinics can order only the services they need, eliminating waste and keeping expenditures low. Regardless of existing systems or marketing methods, complex tasks can be offloaded without fundamentally changing the clinic's operational style.

4. One-Stop AI Utilization
- WeMedical addresses the entire range of technical hurdles associated with integrating and operating generative AI, from establishing effective support systems to executing operational tasks. This means clinics can harness the benefits of advanced AI technologies without requiring extensive expertise.

Impact of Implementing WeMedical

The introduction of WeMedical is expected to deliver significant advantages, such as:

- A reduction in administrative burdens related to patient management and appointment scheduling by up to 70%.
- Improved working conditions and alleviating workforce shortages.
- Enhanced marketing efficacy leading to increased new patient acquisition.
- A focus on high-quality healthcare services, improving overall patient care standards.
- Reduction of system implementation costs and operational burdens.

Future Aspirations

Guided by our mission of "Opening pathways to new industries," 株式会社zapath aims to advance the aesthetic medicine sector appropriately. Moving forward, we will continue to develop and deliver innovative products and services that combine the capabilities of AI with human expertise.
Additionally, leveraging our recent partnership with Nifuji Co., we will establish a comprehensive service framework that supports all essential clinic management operations, from pharmaceutical logistics to patient interactions.

WeMedical Service Summary

- Name: WeMedical
- Launch Date: April 9, 2025
- Service: BPO service utilizing AI agents for aesthetic clinics
- Target Audience: Aesthetic clinics including cosmetic surgery, dermatology, and aesthetic dentistry.

Contact

For further inquiries, please reach out to the PR team of 株式会社zapath at:
Email: info@zapath.jp

WeMedical promises to revolutionize how aesthetic clinics operate by merging cutting-edge AI technology with expert human guidance, ensuring that they can deliver outstanding patient experiences while optimizing their internal processes.