#United States #Irvine #Tenant Inc. #Hummingbird PMS #Featherlink Connector

Tenant Inc. Introduces the Featherlink Connector

In a groundbreaking move for the self-storage industry, Tenant Inc. has officially launched the Featherlink Connector, a transformative tool that integrates advanced call center features with the widely used Hummingbird Property Management Software (PMS). This innovative solution aims to streamline operations for self-storage operators who require advanced telephony systems and enhances customer service efficiency.

Headquartered in Irvine, California, Tenant Inc. is known for its comprehensive technology ecosystem that caters specifically to the self-storage sector. As competition intensifies, the need for sophisticated call center capabilities becomes apparent, especially for larger operators managing extensive portfolios. Understanding this, Tenant Inc. has developed the Featherlink Connector to create a seamless integration that allows both tenants and staff to benefit from improved communication tools.

The Need for Integration

Historically, advanced VOIP systems—such as RingCentral, Nextiva, and GoTo—have been standalone products that did not communicate directly with property management software. This disconnect often leads to operational inefficiencies and a less-than-optimal experience for both tenants and agents. By bridging this gap, the Featherlink Connector not only simplifies operations but also enhances the interactions agents have with tenants, ultimately resulting in a better customer experience.

Justin Paquin, Senior Director of Product at Tenant Inc., notes the significance of this advancement: "Sophisticated operators require sophisticated tools. As portfolios grow, a dedicated call center becomes a necessity, but it’s only effective if it interacts with your management software," he explains. This integration is vital for reducing manual tasks, giving agents more time to focus on customer service enhancements.

Key Features of the Featherlink Connector

The Featherlink Connector brings three critical features to the table, all designed to boost operational efficiency and customer satisfaction:

1. Screen-Pop on Call Answer: Agents will enjoy a substantial reduction in manual search time with this feature. Upon receiving a call, the Featherlink Connector automatically opens a new tab in Hummingbird displaying relevant tenant or lead information. This instant access to data enables personalized interactions, enhancing the entire experience for callers and agents alike.

2. Unattended Credit Card Payments: This feature allows tenants to make secure payments around the clock via a dedicated phone number included in the auto-attendant menu. This means tenants can make payments without tying up an agent, improving operational productivity and freeing up staff for more complex inquiries.

3. Gate Code by Text: Simplifying the process even further, tenants can call a designated number to receive their gate access codes via text message. This feature not only provides instant self-service for common queries but also significantly lowers call volume, giving agents more room to manage other important tasks.

With these advanced functionalities, the Featherlink Connector positions itself as an essential tool within the Tenant Inc. ecosystem. It supports self-storage entities in harnessing the full potential of their call center software, paving the way for enhanced operational efficiency and an enriched customer experience.

About Tenant Inc.

Tenant Inc. has built a reputation as a leading technology provider for the self-storage industry with cloud-based solutions that encompass storage facility management software, marketing services, payment processing, and data analytics. This single-platform approach not only simplifies operations for self-storage businesses but also helps them to optimize their revenue and customer relations effectively. Tenant Inc. remains committed to helping self-storage operators navigate the complexities of their industry with cutting-edge technology and user-friendly services.

As companies like Tenant Inc. continue to innovate, the self-storage industry can expect to see further advancements that will redefine the standard for operational efficiency and customer engagement.