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Centrical Celebrates Excellence at the 2024 Customer SELECT Awards

On December 5, 2024, Centrical proudly announced its winners for the annual Customer SELECT Awards, a platform dedicated to honoring organizations and individuals who have significantly transformed employee performance and innovation across multiple sectors.

Daphne Saragosti, the Chief Customer Officer at Centrical, stated, "The Centrical Customer SELECT Awards shine a spotlight on the incredible achievements of our customers and the remarkable individuals within their organizations." This affirmation underscores the remarkable success stories of the awardees who have effectively utilized Centrical’s solutions to foster engaged work environments, empower frontline teams, and achieve noteworthy outcomes.

Team Award Winners

The Team Awards honored several standout organizations for their innovations:

• - Arise Virtual Solutions (The Scholar): This company revolutionized its training process by implementing a dynamic onboarding and certification methodology. Their use of competency validation and real-time analytics has resulted in significantly faster training timelines and higher client satisfaction. Sonia Brant Mullins, Vice President of Service Partner Experience at Arise, commented on the success achieved through Centrical tools, stating they have halved the time taken to reach familiarity levels for service partners, enhancing outcomes for both clients and customers.

• - IHG Hotels and Resorts (The Innovator): IHG launched the IHG Climb initiative to equip frontline colleagues with resources and training aimed at enhancing guest experiences. This program has notably improved loyalty recognition scores and increased direct bookings. Natasha Scott, Senior Vice President at IHG, emphasized the importance of this step change in performance as they headed into 2024.

• - Purpose Financial (The Gamechanger): Known for introducing an innovative gamification platform, Purpose Financial engages employees in routine tasks through interactive challenges. This approach has led to reduced turnover rates and fostered a culture that values performance, as observed by Michelle Goldsberry, Senior Business Integration Specialist. She noted a remarkable shift in team morale and productivity.

• - Wix.com (The Captain): By centralizing managerial workflows, Wix enabled its leading teams to enhance coaching and engagement strategies. Helene Zerbib from Wix reported that the excitement and support from managers regarding Centrical’s coaching feature led to a significant increase in team effectiveness.

• - Capita Experience (The High Performer): Capita transformed performance management by implementing Centrical to streamline workflows and enhance team collaboration, leading to impressive customer resolution and efficiency figures.

• - Teleperformance Samsung (The Nurturer): This company’s innovative approach to hybrid work included daily wellness checks and leveraging AI insights to ensure employee wellbeing. Marco Brouwer highlighted the initiative's effectiveness in maintaining transparency and support for remote employees.

Individual Award Winners

The Individual Awards spotlighted key figures driving change:

• - Liz Millington (The Visionary): As a head of digital transformation at Ascensos, Millington showed exemplary leadership through her people-oriented methodologies that transformed the culture and performance outcomes.

• - Michelle Goldsberry (Employee Experience Champion): Leading with a spirit of growth, Goldsberry redefined engagement within Purpose Financial’s contact center, significantly boosting performance metrics.

• - Izabella Mendes (The Creative Content Pioneer): Mendes innovated training with SCORM-based games and personalized content, yielding heightened engagement in the learning journey at Foundever Brazil.

Conclusion

The Centrical Customer SELECT Awards for 2024 epitomize the harmony of technology, innovation, and commitment to employee empowerment. Recognizing these trailblazers not only celebrates their groundbreaking achievements but also serves as an inspiration for all organizations pursuing excellence in employee engagement and operational success.

For a detailed look at each winner's unique achievements and initiatives, you can visit the Centrical website which showcases all awardees of this prestigious event. Centrical continues to set new standards by championing a performance experience platform that nurtures a transformative employee experience, driving growth, and enhancing productivity on a global scale.

By acknowledging exceptional performance and embracing innovation, the Centrical Customer SELECT Awards highlight how organizations can thrive in today’s competitive landscape with a workforce committed to excellence.