#United States #Dallas #Gartner #Supply Chain #o9 Solutions

o9 Solutions Named 'Customers' Choice' by Gartner

In a remarkable achievement, o9 Solutions, based in Dallas, Texas, has been recognized as the only vendor in the 'Customers' Choice' quadrant for Supply Chain Planning Solutions by Gartner® Peer Insights™ for 2025. This acknowledgment highlights o9’s commitment to customer satisfaction, reflecting a remarkable score in both overall experience and user interest amongst the aggregated peer feedback.

The Gartner report evaluated 17 different vendors, but o9 Solutions stood out as the only software provider that achieved scores meeting or exceeding the market average in both categories. In addition, o9 Solutions garnered an impressive overall rating of 4.8 out of 5 across 54 reviews evaluating product capabilities, deployment experience, support experience, and sales experience.

According to the report, an astonishing 94% of clients expressed their willingness to recommend the o9 platform, showcasing its efficacy and value within diverse industries. Here are some insights from the reviews:

1. Telecommunications Sector Feedback:
"The customer-centric approach at o9 is evident, bolstered by extensive knowledge of industry and domain. The collaborative deployment strategy they provided optimized our legacy data flows and transformed our business processes, making agility in market introduction possible.”

2. Healthcare & Biotechnology Sector Feedback:
“The success of any platform hinges on its adaptability. o9’s highly intuitive platform stands out as one of the few on the market that fosters high user adaptability, ultimately improving service levels and reducing inventory. It’s essential for any organization!”

3. Manufacturing Sector Feedback:
“o9 deeply understood our challenges and crafted solutions designed to manage our complex supply chain. Their capabilities in designing, building, and executing solutions are top-notch.”

These insights reflect how the o9 Digital Brain platform, which links planning and execution across supply chain, commercial, and financial domains, is delivering real value to clients across more than 30 industries. Even in extremely complex global corporations, its synchronized decision-making capabilities allow for reduction in value leakage through improved service, cost, and growth outcomes.

Looking ahead, o9 is set to significantly enhance its Digital Brain platform between 2024 and 2025 through the integration of specialized AI agents and self-learning models. This strategic improvement will automate routine planning tasks, facilitate earlier identification of risks and opportunities, and provide insights through performance gap analysis, enabling organizations to quickly adapt and excel amid today’s rapidly changing environments.

Chakri Gottemukkala, CEO and co-founder of o9, stated, “Being recognized as the sole provider in the 'Customers' Choice' quadrant of the Gartner Peer Insights Voice of the Customer for Supply Chain Planning Solutions reaffirms how our collaborative engagements lead to faster impact, higher adoption, and stronger execution. By integrating next-gen AI agents and self-learning models within a single platform, we empower our clients to build a boundary-less operating model that drives exceptional performance in a rapidly changing business landscape.”

For more information and to download the licensed report from Gartner Peer Insights Voice of the Customer for Supply Chain Planning Solutions, visit o9 Solutions.