Discovering Kati-ex: A Seamless Online Motorcycle Selling Experience

In March 2025, Kati-ex reported over 4,000 motorcycles sold through its platform, showcasing its growing popularity among motorcycle owners. When it comes to selling your prized bike, several factors play crucial roles beyond just the price—smooth procedures and reliability top the list. Kati-ex continually strives to enhance user experience, ensuring sellers feel secure and satisfied throughout the process.

However, the concept of online motorcycle appraisals can feel daunting. Many potential users harbor concerns such as, "Is the price genuinely fair?" or "How will money exchanges work?" Additionally, uncertainties about intrusive phone calls can often keep users at bay.

Our recent survey sheds light on these apprehensions, detailing feedback from real customers who shared their experiences with Kati-ex. Let's delve into these insights:

Survey Insights

Before engaging with Kati-ex, nearly half of the respondents expressed apprehension regarding their decision. However, post-transaction, an impressive 90% indicated they would utilize the service again. What contributed to this remarkable shift in perception?

Addressing Concerns

- Uncertainty About Pricing: Many users initially questioned if the offered price was the maximum they could obtain, leading to lingering doubts.
- Lack of Interaction: The simplicity of the appraisal process raised worries about potential misunderstandings or complications due to minimal communication.
- Brand Visibility: Users noted the relatively low visibility of Kati-ex as a concern, leading to doubts about the availability of support.
- Feeling of Rigged Bidding: Some respondents expressed skepticism, comparing the appraisal process to a predetermined outcome.

Positive Pricing Experiences

- Higher Than Expected Offers: Several participants reported receiving better-than-expected quotes for their motorcycles.
- Valuable Multiple Assessments: Many customers praised the ability to compare estimates from various companies, enhancing their decision-making process.
- Streamlined Process: One-highlighted feature was sending photos alone for appraisals, which minimized hassle and provided more accurate quotes, even for accident-damaged bikes.

Convenience Factor

- No Hassle with Calls: Users appreciated the absence of follow-up calls, allowing them to feel at ease.
- Transparency in Bidding: Customers valued the insight into the bidding status, leading to a sense of assurance about the offered price.
- One-Stop Email Communication: Users highlighted their satisfaction with the process being completed solely through email, allowing them to work at their own pace without time constraints.

Building Trust

- Supportive Communication: Participants remarked on the professional and considerate nature of Kati-ex's communications, fostering confidence in the service.
- Consistency in Service: Customers reported that all interactions matched the information provided initially.
- Quick and Friendly Service: Many noted the promptness and friendliness of customer service, contributing to a positive overall experience without the annoyance of excessive follow-ups.

With all this considered, Kati-ex remains dedicated to connecting sellers with buyers who truly appreciate their motorcycles. By embracing continuous improvement grounded in user feedback, Kati-ex aims for sustained service excellence.

About Kati-ex

Kati-ex is an online motorcycle appraisal service that allows users to submit photos and receive quotes from up to 17 companies simultaneously. With about four years in operation, the service has been utilized by over 120,000 customers to date. For more details and to submit an application, visit Kati-ex Website.

Company Details

Name: Interfirm Inc.
Location: 11F, Next Site Shibuya Building, 2-12-4 Shibuya, Shibuya-ku, Tokyo
CEO: Yuichi Kakazu
Website: Interfirm
Contact: [email protected]