Preparing for the Mandatory Implementation of Customer Harassment Measures in Japan

Prepare for the Mandatory Implementation of Customer Harassment Measures

On July 23, 2025, a significant seminar titled "Preparing for the Mandatory Implementation of Customer Harassment Measures" will be presented by Naoto Shimamura and Shunsuke Imura from the Mori Hamada & Matsumoto law office. With the recent passage of laws mandating customer harassment (also known as "Kasuhara") prevention measures for employers, this seminar serves as an essential guide for businesses to understand and comply with these new legal requirements.

Seminar Highlights

The event is structured to provide attendees with in-depth knowledge on how to safeguard organizations from potential harassment incidents. The seminar will take place in Tokyo, Japan, at the SSK Seminar Room, and will also be accessible via live streaming on Zoom. Participants will have the opportunity to engage with the content through an archive replay available for two weeks following the live event.

Key Topics of Discussion

1. Details of the Customer Harassment Prevention Law: The seminar will focus on the contents of the newly established law, which compels employers to take proactive steps against customer harassment. This legislation was approved by the National Assembly on June 4, 2025.

2. Practical Response to the New Law: The presenters will share real-life case studies and common inquiries that illustrate effective workplace strategies that organizations can implement to avoid legal repercussions related to harassment.

3. Overview of Tokyo's Customer Harassment Prevention Ordinance: The discussion will extend to the existing Tokyo ordinance, enacted in April, which lays the groundwork for similar harassment protections on a local level.

4. Customer Harassment Response Manual: Attendees will receive a manual detailing practical actions to take when confronted with harassment threats, including guidance on how to respond to situations such as threats to post negative reviews online.

5. Introduction to Judicial Cases Related to Customer Harassment: The seminar will cover real judicial circumstances where companies faced lawsuits due to inadequate harassment handling practices, providing valuable lessons learned.
- Cases where employees sued employers over failures to protect them from harassment.
- Instances where employees engaged in harassment towards clients and the subsequent legal consequences.

6. Q&A Session and Networking: The seminar will conclude with an open forum for questions, allowing participants to clarify doubts and exchange business cards for future collaboration.

Contact Information

For more details or inquiries about the seminar, please reach out to the New Social System General Research Institute:

- Address: 4F, Zaimax Nishi-Shinbashi Building, 2-6-2 Nishi-Shinbashi, Minato-ku, Tokyo, Japan.
- Email: info@ssk21.co.jp
- Phone: 03-5532-8850
- Fax: 03-5532-8851
- Website: SSK21

About SSK

Founded on December 6, 1996, SSK has over 28 years of experience in providing high-quality business seminars aimed at corporations with nearly 500 events held yearly. The company's mission is to deliver cutting-edge knowledge regarding strategic management, marketing, and technology, helping foster business opportunities for its clients. By continuously evolving, SSK aspires to remain a strategic partner for businesses navigating dynamic market environments.