#Japan #Tokyo #AI Chatbots #Net Piloting #OTC Sales Skills

Enhancing Over-the-Counter Sales Skills with AI

In a significant move to bolster the customer service skills of pharmaceutical sales professionals, Net Piloting Co., Ltd., headquartered in Chuo-ku, Tokyo, has launched two innovative AI chatbots specifically designed for over-the-counter (OTC) product sellers. Available from June 5, these AI tools aim to support qualified professionals in drugstore environments, enhancing their ability to assist customers effectively.

What Are the AI Chatbots?

The newly introduced AI chatbots, named ‘To☆Han-kun’ and ‘Hokuro-Yakko’, serve as self-learning tools for improving sales techniques and providing knowledge confirmation in the healthcare sector. They are centered around empowering individuals working with OTC medications, enabling them to engage with customers more competently.

To☆Han-kun: The Simulated Sales Buddy

To☆Han-kun acts as a simulated assistant that interacts with customers through chat to address their symptoms and recommend suitable OTC products. This chatbot meticulously replicates the core responsibilities of OTC sales assistants, allowing users to practice their customer interaction skills. As users engage in dialogues with To☆Han-kun, the bot proposes appropriate OTC medications based on the conversation and advises patients to consult a healthcare provider if the concerns exceed the scope of OTC treatment.

Hokuro-Yakko: The Quiz-Focused Buddy

On the other hand, Hokuro-Yakko focuses on testing the knowledge of pharmacy professionals by generating random questions related to OTC sales. This AI assesses skills across 21 categories with three levels of difficulty, providing both multiple-choice and descriptive question formats. Users can receive feedback, detailed explanations, and overall assessments after completing each quiz, making this tool an essential part of continuous learning.

The Training Resource: ‘TreMap’ Library

Complementing the chatbots is the ‘TreMap’ content library, a unique educational resource designed to enhance practical customer service capabilities in the health sector. Unlike traditional learning resources that emphasize product knowledge, TreMap focuses on effective customer interaction strategies. It addresses the needs of professionals who either feel underconfident in their customer service abilities or wish to refine their skills further. This library is part of an exclusive offering available to companies utilizing the ‘TreMap’ content resources.

Through the integration of these AI chatbots and the TreMap library, Net Piloting Co., Ltd. is poised to improve the overall quality of OTC sales interactions. This initiative signifies a forward-thinking approach in pharmacy practices, ensuring that professionals can meet customer needs with heightened expertise. In the future, the company plans to customize the chatbot services for specific businesses, tailoring solutions that fit unique operational contexts.

Conclusion

Net Piloting's introduction of To☆Han-kun and Hokuro-Yakko marks a significant step in leveraging technology to enhance customer interactions in the pharmaceutical industry. As training tools evolve with advancements in artificial intelligence, professionals are better equipped to serve their customers effectively, contributing to improved health outcomes and customer satisfaction.

For further details, visit the official website: Net Piloting.

For inquiries, contact:
Net Piloting Co., Ltd. Relations Consulting Department
Email: kikaku@healthcare.ne.jp