Mews Joins Forces with Preferred Hotels & Resorts to Transform Hospitality Operations
In an exciting development for the hospitality industry, Mews has announced a new partnership with Preferred Hotels & Resorts, marking its latest entry into the esteemed brand's Alliance Partner Program. This collaboration aims to provide advanced hospitality technology solutions to the extensive network of independent luxury properties that Preferred Hotels & Resorts represents globally.
Through this partnership, member hotels across the Americas and EMEA regions can now access Mews, known as the AI operating system for hospitality, at preferential pricing. This offer encompasses a range of solutions, including Property Management Systems (PMS), Point of Sale (POS), Revenue Management Systems (RMS), and other essential functionalities such as Housekeeping and Payments.
The integration of Mews into these hotels is designed to streamline operations by consolidating reservations, payments, and guest preferences into a single, cohesive system. This consolidation is geared towards minimizing manual tasks for hotel staff, thereby reducing the need to switch between multiple platforms throughout their workday. As a result, hotel teams can focus more on delivering personalized guest experiences rather than being bogged down by operational inefficiencies.
Michael Osgood, the Vice President of Preferred Hotels & Resorts, emphasized the need for operational efficiency while maintaining the unique charm that each hotel offers. "Our members tell us they want to run efficient operations without losing what makes their hotel unique," he stated. The capabilities of Mews allow properties to retain their distinctive features—from tailored guest journeys to individualized pricing structures and service styles.
Matt Welle, the CEO of Mews, also highlighted the critical need for small independent hotels to optimize their operations. "Many independent hotels are running lean operations, with the owner, the GM, and the front desk team as the heart of the brand. Every hour lost to clunky systems means less time for guest interaction," he explained. Mews aims to address this concern by enabling hotel teams to reclaim lost time, allowing them to focus on what truly matters: their guests.
Currently, over 15 independent luxury properties within the Preferred portfolio have already begun utilizing Mews to enhance their operations. Some of these include Maison Albar - Le Victoria, Hotel des Grands Voyageurs, Hotel 9Confidentiel, Hotel Golf Chateau de Chailly, and Castello Dal Pozzo Resort Lago Maggiore. Inès Delaval, Revenue Manager at Maison Albar - Le Victoria, reported, "Mews has been a fantastic addition to our daily operations. It is incredibly user-friendly, intuitive, and fun to work with, while being a comprehensive solution that meets all our needs. It makes our team's daily workflow seamless and pleasant, allowing us to focus on what matters most: delivering exceptional guest experiences."
This partnership not only reflects a commitment to enhancing guest experiences but also showcases how technology can play a transformative role in the hospitality sector. With Mews' solutions empowering hotels, guests can expect an unparalleled level of service during their stays. Those interested in learning more about Mews can reach out to their Preferred Hotels & Resorts representative or directly contact Gari Poniatowski at Mews.
About Mews
Mews is recognized as the AI operating system for hospitality, integrating various workflows across revenue management, operations management, and the guest journey. The platform's goal is to automate routine tasks so that hotel staff can focus on providing memorable hospitality experiences. Mews' suite of tools spans critical operations such as PMS, POS, RMS, Housekeeping, and Payments, assisting hoteliers in transitioning from basic property management to a more sophisticated profit management approach. Mews services a global customer base of approximately 15,000 clients across 85 countries and has received accolades such as Best PMS and Best POS from Hotel Tech Report.
About Preferred Hotels & Resorts
Preferred Hotels & Resorts stands as the largest independent hotel brand worldwide, boasting a collection of over 650 unique hotels, resorts, residences, and hotel groups across 80 countries. The brand aims to connect discerning travelers with luxury hospitality experiences tailored to their unique lifestyle preferences. The I Prefer™ Hotel Rewards program provides travelers with exclusive benefits, enhancing their stay while upholding the high service standards expected from Preferred Hotels & Resorts' Integrated Quality Assurance Program.
Through this partnership, member hotels across the Americas and EMEA regions can now access Mews, known as the AI operating system for hospitality, at preferential pricing. This offer encompasses a range of solutions, including Property Management Systems (PMS), Point of Sale (POS), Revenue Management Systems (RMS), and other essential functionalities such as Housekeeping and Payments.
The integration of Mews into these hotels is designed to streamline operations by consolidating reservations, payments, and guest preferences into a single, cohesive system. This consolidation is geared towards minimizing manual tasks for hotel staff, thereby reducing the need to switch between multiple platforms throughout their workday. As a result, hotel teams can focus more on delivering personalized guest experiences rather than being bogged down by operational inefficiencies.
Michael Osgood, the Vice President of Preferred Hotels & Resorts, emphasized the need for operational efficiency while maintaining the unique charm that each hotel offers. "Our members tell us they want to run efficient operations without losing what makes their hotel unique," he stated. The capabilities of Mews allow properties to retain their distinctive features—from tailored guest journeys to individualized pricing structures and service styles.
Matt Welle, the CEO of Mews, also highlighted the critical need for small independent hotels to optimize their operations. "Many independent hotels are running lean operations, with the owner, the GM, and the front desk team as the heart of the brand. Every hour lost to clunky systems means less time for guest interaction," he explained. Mews aims to address this concern by enabling hotel teams to reclaim lost time, allowing them to focus on what truly matters: their guests.
Currently, over 15 independent luxury properties within the Preferred portfolio have already begun utilizing Mews to enhance their operations. Some of these include Maison Albar - Le Victoria, Hotel des Grands Voyageurs, Hotel 9Confidentiel, Hotel Golf Chateau de Chailly, and Castello Dal Pozzo Resort Lago Maggiore. Inès Delaval, Revenue Manager at Maison Albar - Le Victoria, reported, "Mews has been a fantastic addition to our daily operations. It is incredibly user-friendly, intuitive, and fun to work with, while being a comprehensive solution that meets all our needs. It makes our team's daily workflow seamless and pleasant, allowing us to focus on what matters most: delivering exceptional guest experiences."
This partnership not only reflects a commitment to enhancing guest experiences but also showcases how technology can play a transformative role in the hospitality sector. With Mews' solutions empowering hotels, guests can expect an unparalleled level of service during their stays. Those interested in learning more about Mews can reach out to their Preferred Hotels & Resorts representative or directly contact Gari Poniatowski at Mews.
About Mews
Mews is recognized as the AI operating system for hospitality, integrating various workflows across revenue management, operations management, and the guest journey. The platform's goal is to automate routine tasks so that hotel staff can focus on providing memorable hospitality experiences. Mews' suite of tools spans critical operations such as PMS, POS, RMS, Housekeeping, and Payments, assisting hoteliers in transitioning from basic property management to a more sophisticated profit management approach. Mews services a global customer base of approximately 15,000 clients across 85 countries and has received accolades such as Best PMS and Best POS from Hotel Tech Report.
About Preferred Hotels & Resorts
Preferred Hotels & Resorts stands as the largest independent hotel brand worldwide, boasting a collection of over 650 unique hotels, resorts, residences, and hotel groups across 80 countries. The brand aims to connect discerning travelers with luxury hospitality experiences tailored to their unique lifestyle preferences. The I Prefer™ Hotel Rewards program provides travelers with exclusive benefits, enhancing their stay while upholding the high service standards expected from Preferred Hotels & Resorts' Integrated Quality Assurance Program.
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