#Japan #Tokyo #AltiusLink #TechTouch #HRstation

TechTouch Enhances HR Station with AI-Powered Solutions

In a significant move in the human resource management sector, Altius Link Co., Ltd., based in Shibuya, Tokyo, has announced the adoption of TechTouch within its human resource dispatch management system, HR Station. This integration aims to alleviate the operational burdens faced by users and enhance their overall experience, particularly in areas like login inquiries and management processes.

Background of the Integration

HR Station is a comprehensive cloud-based system designed to streamline the multifaceted process of temporary staffing, including inquiries, contract management, attendance tracking, invoicing, and the generation of statutory documents. With over 3,000 companies currently making use of the system, HR Station aims to improve the operational efficiency of both dispatched and dispatching companies.

Despite its robust functionality, the system faced certain challenges due to the complexity of initial setups, which often led to increased operational burdens for users. A notable volume of inquiries related to logins, contracts, and attendance management had begun to overwhelm the support operations. In response, the decision to integrate TechTouch was made, providing a cost-effective, efficient solution without the need for a complete system overhaul.

How TechTouch Works

TechTouch's primary advantage lies in its ability to allow users to easily implement no-code guides and tools directly on the user interface. The solution significantly reduces the complexity associated with navigation and task completion. Key features include:

• - An operation guide list on the main screen: Users can start a guide that leads them through specific operations.
• - Supplemental explanations during operation: Users receive support through additional information to facilitate smoother navigation and understanding of tasks.

The Deciding Factor for Integration

Several aspects contributed to the decision to adopt TechTouch. Its proven track record within the industry and a strong support system during trial periods were crucial. Additionally, TechTouch’s customer success focus on problem resolution played an important role in Altius Link’s decision-making process, leading to the successful integration of the tool into HR Station.

Expected Benefits of TechTouch Implementation

With TechTouch’s integration, several positive outcomes are anticipated:
1. Enhanced Customer Experience: By implementing intuitive guides and tooltips, HR Station aims to make the system more user-friendly, allowing even first-time users to navigate the system confidently.
2. Reduction in User Workload: The utilization of automated input features means users will only need to fill out the minimum required information, easing their operational burden.
3. Decrease in Inquiries and Operational Improvements: By displaying initial setting guides at startup, the integration seeks to eliminate confusion during setup, boosting self-resolution rates and reducing the volume of inquiries related to logins, contracts, attendance, and invoicing, which currently accounts for 60% of all inquiries.

Future Plans

The first step after integration is to target areas with the highest inquiry rates, implementing operation guides to reduce guidance workload by 80% and to further enhance service quality. By evolving HR Station into a more intuitive system, Altius Link aims to increase the number of companies adopting the service and facilitate more effective and efficient staffing utilization.

Commentary from Altius Link's Executive

Masanobu Naya, CEO of Altius Link, emphasizes the need for a system that consolidates the functions necessary for accepting and managing temporary workers. With features supporting inquiry management, contract oversight, electronic preservation of legal documents, and legal compliance support, HR Station has been praised by over 3,000 companies for its usability and scalability. However, due to recent legal reforms concerning temporary staffing, the frequency of necessary updates has risen, complicating operations. The decision to adopt TechTouch was driven by the need for quick UX improvements. This allows users to learn at their own pace, resulting in boosted convenience, reduced inquiries, and improved operational efficiency, ultimately increasing customer satisfaction. Looking ahead, Altius Link remains committed to continuous improvement of HR Station in collaboration with TechTouch, aiming to provide a more user-friendly and valuable service.

About Altius Link Co., Ltd.

Altius Link is a joint venture backed by KDDI and Mitsui & Co., known for its extensive network spanning approximately 100 domestic and international locations and a diverse workforce of over 56,000 employees. Their expertise enables them to offer BPO services that blend high-value human service with cutting-edge digital technology, shaping the future of customer experience (CX) for client businesses.

More about Altius Link can be found here and information about HR Station is available here.

TechTouch: The Digital Adoption Platform

TechTouch is renowned for its no-code solutions that allow for easy implementation of operation guides, significantly reducing the burden on system administrators while ensuring seamless system utilization for users. With intuitive guides and comprehensive user behavior analytics, TechTouch assists in user problem resolution and has gained traction among a diverse clientele—from enterprises to government bodies. As of May 2025, TechTouch's user base exceeded 8 million, securing a leading market share within Japan. The platform has garnered numerous accolades, including the Good Design Award, and has been recognized as a J-Startup by Japan's Ministry of Economy, Trade, and Industry. Focused on enhancing its AI capabilities, TechTouch is set to drive the advancement of digital transformation (DX) and customer experience (CX) in Japan.

For more information regarding TechTouch, visit their website: TechTouch.