#India #ServiceNow #Pune #Tech Mahindra #broadband solutions

Tech Mahindra and ServiceNow: A Game-Changing Partnership in Broadband Solutions

In a significant move for the telecommunications sector, Tech Mahindra, a renowned global provider of technology consulting and digital solutions, has announced a strategic partnership with ServiceNow. This collaboration aims to deliver cutting-edge broadband solutions specifically designed for Communication Service Providers (CSPs). With the telecommunications industry evolving rapidly, this alliance is poised to revolutionize how CSPs manage their operations, improve customer experiences, and generate revenue.

The partnership encapsulates a comprehensive vertical solutions stack that addresses every facet of a CSP's broadband journey—from planning and building networks to managing operations and monetizing services. Leveraging Tech Mahindra's advanced netOps.now platform, which is built on ServiceNow's robust Technology, Media, and Telecommunications (TMT) product suites, this initiative aims to unify customer care, operations, order management, and partner ecosystems.

Driving Efficiency Through Integrated Solutions

By utilizing an end-to-end solution that integrates multiple functions, the collaboration seeks to harness AI-driven analytics, Network-as-a-Service (NaaS), and Cloud-native Open-Source Software (OSS) systems. This technological synergy is designed to streamline operations and capture the burgeoning 'Everything-as-a-Service' market opportunity. The anticipated outcome? CSPs could enhance their operational efficiencies by as much as 50%, thereby accelerating their time-to-market and facilitating expansive broadband rollouts.

Atul Soneja, Chief Operating Officer at Tech Mahindra, underscores the urgency for telcos to modernize outdated systems and improve network management. He states, "This partnership aims to empower broadband providers to deliver high-speed connectivity and drive digital inclusion. Through our industry-leading zero-touch broadband operations platform, we are set to address connectivity challenges across diverse market landscapes—be it rural, suburban, or urban."

Successful Implementation in Germany

The alliance has already seen remarkable successes, as evidenced by the recent implementation of this broadband solution for a leading FiberCo in Germany. By leveraging the entire ServiceNow TMT suite, Tech Mahindra was able to streamline the customer’s assurance experience, automate various fulfillment processes, and facilitate comprehensive tracking of fiber rollout. The results were impressive; the fiber rollout time was reduced by 20%, alongside significant decreases in order fallouts stemming from a consolidation of a staggering 22 legacy systems into a singular, efficient platform.

This all-encompassing solution not only enhances execution but also bolsters efficiency and accelerates service delivery—critical elements in a high-demand broadband environment.

Pioneering the Future of Broadband

As the demand for broadband continues to rise, this partnership strategically positions Tech Mahindra and ServiceNow at the forefront of facilitating digital inclusion and seamless connectivity worldwide. Their next-generation broadband solution serves not just as a tool but as a catalyst for unlocking new opportunities and driving sustainable growth within the global broadband market.

Erica Volini, Executive Vice President at ServiceNow, emphasizes the power of partnerships stating, "When we focus on our unique skills and understand the problem at hand, partnerships yield better results. Tech Mahindra’s alliance with ServiceNow will empower our clients to reshape their customer interactions in line with the high expectations of today’s market. I'm excited about the continued innovations that will emerge from our collaboration, helping businesses to thrive in the digital age."

In conclusion, the strategic partnership between Tech Mahindra and ServiceNow stands as a landmark initiative that holds the promise of transformative change in the telecommunications landscape. As they continue to innovate and align their capabilities, the future looks bright for CSPs aiming to enhance their broadband offerings for customers around the globe.

For additional insights into how Tech Mahindra can assist you in achieving your Scale at Speed™ objectives, please visit Tech Mahindra's website.