#USA #San Francisco #Salesforce #Vonage #Dreamforce2025

Revolutionizing Customer Engagement at Dreamforce 2025

At Dreamforce 2025, held in San Francisco, Vonage, a subsidiary of Ericsson (NASDAQ: ERIC), unveiled transformative AI insights and network innovations tailored for the future of customer engagement. This groundbreaking approach merges Vonage's technologies with Salesforce's Agentforce 360 platform, enhancing the way businesses interact with customers. Together with Salesforce, they aim to redefine customer experiences, taking advantage of real-time data and cutting-edge AI solutions.

A New Era of Customer Experience

The highlight of Vonage's presentation was the integration of their Contact Center with Network APIs, designed specifically for Agentforce 360 users. This integration promises to deliver an unprecedented level of customer engagement. By leveraging real-time network intelligence, Vonage's AI capabilities facilitate automatic customer verification, operating seamlessly in the background while significantly improving fraud protection measures.

Metrigy CEO Robin Gareiss noted, "Vonage is tackling significant transformation needs for businesses through these integrations with Agentforce 360. Key transformation projects include enhancing AI agents and improving verification measures – crucial for businesses today."

The launch is timely, given that 58% of businesses express interest in adding or improving deterministic AI agents, with 54% looking for agentic agents. The introduction of Vonage's Agentforce Identity Insights and Fraud Detection aligns well with the 43% of companies seeking to tighten fraud prevention measures in their contact centers.

Demonstrating Innovation

Thousands of attendees experienced Vonage's capabilities firsthand through interactive demos featuring real-world applications. From enhancing patient journeys to financial fraud detection, the applications of the AI-powered solutions were extensive. One standout demonstration, the Vonage Agentforce Identity Insights and Fraud Detection, empowers contact center agents with real-time tools for fraud detection and customer verification, showcasing the height of technological advancement in customer service.

• - Derek Top, Principal Analyst at Opus Research, applauded Vonage's new standards for fraud detection, stating, "This innovative solution not only preempts fraud but also enhances customer trust and refines the overall contact center experience."

Real Impact on Businesses

Vonage showcased partners like Endress+Hauser, a leader in industrial process measurement, and Lennar, one of the largest home construction firms in the U.S., who shared their firsthand experiences of how Vonage's innovations have transformed their customer interactions. Their success stories illustrated the practical effectiveness of Vonage’s solutions in real business environments.

Recognition and Future Outlook

For the third consecutive year, Vonage received the Salesforce 2025 Partner Innovation Award, reflecting its leadership in AI-driven solutions integrated with Salesforce Voice capabilities. Vonage's ranking as the top Salesforce partner on the AppExchange further cements its position in driving digital transformation.

Neelam Sandhu, Chief Marketing Officer at Vonage, remarked on their vision, saying, "Vonage is at the forefront of transforming every digital interaction, offering proactive and intelligent engagement for our joint customers. Meeting our clients at Dreamforce allows us to demonstrate our commitment to providing extraordinary value to enterprises worldwide."

Whether through integration of AI technologies or enriching customer engagement channels, Vonage is committed to reimagining all digital interactions within the enterprise space. Their continued enhancements promise to shape the future of customer engagement through advanced technology and unparalleled service.

For more information about Vonage and their innovative technology solutions, visit Vonage's website or follow them on Twitter @Vonage.