#Japan #Tokyo #AI Data #Altius ONE #customer insights

Introduction to Altius ONE Data Platform VOX

Altius Link Inc., headquartered in Shibuya, Tokyo, is excited to announce the launch of its new service, the Altius ONE Data Platform VOX. Set to go live on September 2, 2025, this innovative platform aims to revolutionize how businesses gather and analyze customer feedback across various channels.

Understanding the Platform

In today's rapidly evolving market, understanding customer sentiment is more crucial than ever. Altius ONE VOX leverages advanced generative AI to automatically collect and analyze textual data from various customer touchpoints, including contact center interactions, e-commerce reviews, social media posts, and survey responses. This comprehensive approach enables businesses to delve into the nuances of customer feedback, extracting valuable insights related to emotions, demands, and areas of dissatisfaction that traditional Voice of Customer (VOC) analysis often overlooks.

Features of Altius ONE Data Platform VOX

1. Comprehensive Data Collection: The platform employs AI-powered data crawling techniques to gather unfiltered textual data from a myriad of customer interactions. This data is then processed and organized to facilitate deep analysis.

2. Contextual Understanding: Unlike conventional VOC analysis methods that rely solely on keyword or sentiment metrics, Altius ONE VOX performs full-text analysis to grasp the context behind customer communications. This allows companies to uncover underlying issues and needs, providing a foundation for informed decision-making.

3. Real-time Visualization: Businesses gain access to a dashboard that visualizes trends and changes in customer feedback in real-time. This feature supports flexible analysis and searching capabilities, ensuring user-friendly interaction with the data.

Advanced Processing Modules

The data processing capability of the Altius ONE VOX is enhanced by over 30 advanced pre-processing modules. These include techniques like hallucination correction and noise removal, which drastically improve the quality and speed of data analysis. The result is a well-structured dataset conducive to accurate insights delivery.

Tailored Consulting Services

Understanding that each business has unique objectives and challenges, Altius Link provides bespoke consulting support to design analysis frameworks. Experienced consultants assist from the initial issue identification through to defining requirements and proposing viable solutions. This approach ensures that companies can fully leverage the platform’s capabilities to address their specific needs effectively.

Holistic Implementation Support

Unlike some services that merely provide tools, Altius LINK focuses on delivering a comprehensive solution. Drawing on extensive experience in operations design and operational efficiency, the company supports efficient data collection setup, external data usage, and environmental management for data generation and maintenance.

Conclusion

As businesses continue to prioritize customer experience, utilising the Altius ONE Data Platform VOX is a strategic move to harness the power of customer voices. By tapping into the capabilities of generative AI and fostering a more profound understanding of customer sentiments, companies can enhance their decision-making processes, ultimately leading to improved services and better customer relations.

About Altius Link Inc.
Altius Link Inc. is a joint venture between KDDI and Mitsui & Co., dedicated to providing comprehensive business process outsourcing (BPO) services, including contact center solutions, back-office support, sales assistance, and IT solutions. With a focus on incorporating cutting-edge technologies, including generative AI, the company aims to transform business operations and strengthen competitiveness in the corporate landscape.

For further details, please visit our official website at Altius Link.