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Stay Informed with American Water

American Water, the nation's largest regulated water and wastewater utility company, calls on its customers to ensure they remain well informed about service alerts. This initiative is particularly crucial as the company embarks on a multi-billion dollar investment project aimed at upgrading infrastructure across the United States.

Importance of Updating Contact Information

Regularly updating contact details is vital for receiving important notifications about service disruptions, emergencies, and essential maintenance activities. With an investment of $46-48 billion planned over the next decade, American Water is committed to enhancing the reliability and resiliency of water services. Customers can only benefit from timely updates if their contact information is current.

Matthew Prine, Vice President and Chief Customer Officer of American Water, emphasized the company's dedication to keeping clients informed through various communication avenues. He reiterated that ensuring customers have the latest information during unforeseen situations or scheduled maintenance is a key priority.

How to Update Your Information

Customers can easily update their contact details via the MyWater online portal. Here’s a step-by-step guide:
1. Log into the MyWater portal at amwater.com/mywater.
2. Click the 'Edit Info' button to access your information.
3. Navigate to the Alerts & Notifications settings to update your preferences.

In addition, customers can choose how they wish to receive alerts, whether through phone calls, texts, or emails. Note that standard text, data, and phone charges may apply, so customers should consider their communication options carefully.

Customer Advisory Map

American Water also offers a Customer Advisory Map to help clients check service impacts in their area. This interactive tool allows customers to enter their address and view any alerts affecting their service. By staying connected through this map, customers can remain aware of ongoing and upcoming maintenance schedules, thus better managing their expectations regarding service continuity.

Registering for the MyWater Account

For those who have yet to create their MyWater account, registration is straightforward and only takes a few minutes:
1. Visit the MyWater registration page.
2. Click on 'Sign Up for MyWater' and complete the registration form.
3. Following submission, look for a confirmation email and follow the included link to activate your account.

Should customers not find the email in their inbox, it is advised to check the spam or junk folder to ensure a successful signup.

Assistance Programs Available

Recognizing that some customers may experience financial difficulties, American Water has put in place several assistance programs tailored to aid customers in need. Options include budget billing and installment plans. Detailed information on these programs, their eligibility criteria, and how to enroll can be found on American Water’s assistance page.

Conclusion

By keeping customer contact information updated and utilizing the provided resources, American Water empowers clients to remain informed about essential notices regarding their water and wastewater services. This proactive communication approach not only builds trust but also aligns with American Water's mission of delivering dependable service to approximately 14 million people across the nation. For more details, visit amwater.com and consider following American Water on social media channels like LinkedIn, Facebook, X, and Instagram for the latest updates.