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Billtrust's Revolutionary AI-Powered Collections Agentic Procedures

On November 6, 2025, Billtrust, a leader in B2B accounts receivable workflow and payment solutions, announced the rollout of its groundbreaking Collections Agentic Procedures. This innovative feature marks a significant leap forward in how finance teams approach debt collection by employing AI-driven strategies that learn from customer interactions.

Transforming Collections Strategy

Traditionally, collections strategies have relied on static playbooks that dictate a one-size-fits-all approach. Billtrust aims to change this mold with the introduction of Collections Agentic Procedures, which adaptively tailor their outreach methods based on the unique behaviors and payment patterns of buyers. This forward-thinking approach not only enhances the overall efficiency of collections but also improves the customer experience.

By utilizing a comprehensive analysis of network-wide behavioral data, the tool segments buyers based on their risk profiles and payment behaviors. Consequently, it can recommend the optimal outreach sequences, including the ideal timing, frequency, and channels for communication. This strategic segmentation minimizes repetitive contact that can lead to customer fatigue while maximizing recovery rates.

Powered by Billtrust Insights360

At the heart of these new capabilities lies Billtrust Insights360, a sophisticated AI intelligence layer integrated within the Billtrust platform. This system is designed to assess buyer behavior and deliver actionable insights across essential accounts receivable workflows such as invoicing, cash application, and credit management. By leveraging Billtrust’s proprietary data, the platform ensures a secure environment for informed decision-making that ultimately boosts cash flow and mitigates financial risks for businesses.

According to Lee An Schommer, Chief Product Officer at Billtrust, "Collections Agentic Procedures is a game changer for finance teams. By integrating behavioral segmentation with AI-optimized outreach, we’re empowering finance professionals to reduce their manual workloads while seeing significantly improved recovery rates. This is not just basic automation; it sets a new benchmark for intelligent collections that maintains a balance between efficiency and customer satisfaction."

Business Benefits

The introduction of Collections Agentic Procedures promises several key advantages:

• - Higher Recovery Rates: By employing precision in outreach based on real buyer behaviors, organizations can recover more funds effectively.
• - Enhanced Customer Experience: By reducing over-contact scenarios, businesses can alleviate undue stress on customers, thereby improving overall satisfaction.
• - Scalability: This new strategy is designed to adapt dynamically as businesses grow and their buyer behaviors evolve, ensuring long-term effectiveness in collections.

Kevin Permenter, Research Director for Financial Applications at IDC, praises Billtrust’s comprehensive approach to harnessing AI across its platform. He states, "Billtrust is placing a thoughtful emphasis on actionable intelligence, making sure data reaches the finance teams precisely when it’s needed."

Building on Existing Innovations

The launch of Collections Agentic Procedures builds upon Billtrust’s expanding suite of Agentic AI capabilities, which already includes features like Agentic Email. With 94% of Billtrust's customers actively leveraging Agentic Email, this latest innovation solidifies the company's position as the provider of the most advanced AI-driven collections platform in the industry.

Billtrust has processed over 1 trillion invoice dollars, proving its effectiveness and commitment to enhancing the customer experience throughout the accounts receivable lifecycle. As the world’s leading brands continue to choose Billtrust for quicker payments and optimized operational costs, the introduction of Collections Agentic Procedures provides an ambitious yet practical solution that meets the demands of modern financial management.

In conclusion, Billtrust’s new collections capabilities reflect a significant evolution in the accounts receivable landscape. By prioritizing AI technology and customer-centric strategies, the company is redefining what it means to collect debts in today's fast-paced business environment.