#United States #New Orleans #STELLA AI #Dealer Funnel #Client Command

Introduction

In an exciting development for the automotive industry, STELLA Automotive AI, Dealer Funnel, and Client Command have partnered to introduce AutoPilot, a state-of-the-art solution designed to elevate dealership performance. This launch, occurring at the National Automobile Dealers Association (NADA) event, marks a significant turning point for automotive retailers looking to optimize sales and service delivery.

What is AutoPilot?

AutoPilot combines advanced technology from three leading firms in the automotive space to create a seamless solution for dealerships. Its goal is simple: to boost engagement among in-market shoppers, ultimately driving sales and service completion rates. By leveraging cutting-edge automation and communication methods, AutoPilot promises to enhance both customer experience and dealership efficiency.

Proven Success During the Pilot

The impact of AutoPilot was visibly evident during its pilot phase at two select dealerships, where it achieved remarkable results in just three weeks. The program facilitated 127 completed repair orders and resulted in 12 vehicle sales. Notably, a substantial portion of these successes stemmed from conquest customers—individuals who had not previously engaged with the dealerships prior to this initiative. The statistics are compelling: 88% of service repair orders and 83% of vehicle sales were attributed to these new customer connections.

How AutoPilot Works

The magic of AutoPilot lies in its seamless operation. It functions in the background, utilizing outbound messaging to target various customer segments—including both conquest and existing dealer customers. The novel solution operates on 'autopilot', allowing dealership staff to focus on nurturing relationships without the added workload. This unique feature maximizes a dealership's bottom line while conducting effective communications through multiple channels, including voice, text, and email.

After the program's initial run, the integration of dealer DMS (Dealer Management System) data with shopper engagement allows for a deeper understanding of customer behavior and preferences, paving the way for future improvements.

Industry Perspectives

Rich Sands, CEO of STELLA AI, described the partnership as a transformative endeavor, stating, "This is a game-changing moment for the industry. We are thrilled to lead this transformation with world-class auto retail technology partners. This game-changing solution not only drives growth but also empowers dealers to focus on building lasting relationships with their customers."

From Client Command, CEO Jonathan Lucenay emphasized the potency of the coalition, acknowledging that they provide a way for dealers to attract new customers while streamlining the sales process. He noted the power of their Active Shopper Network®, which uses sophisticated data analytics to identify individuals looking for service in real-time.

The Technology Behind AutoPilot

• - Client Command's Active Shopper Network®: This piece of technology is central to AutoPilot’s success, pinpointing real-time customer intent and engagement.
• - Dealer Funnel: Offers a robust communication platform ensuring streamlined interactions with leads via various channels.
• - STELLA AI: Employs intelligent automation that enhances customer interactions, making appointments, and furnishes valuable insights into customer journeys.

Each of these components works in harmony to provide dealerships with an integrated solution, simplifying how they engage with customers and ensuring that they are consistently reaching the right audience at the right moment.

Looking Ahead

As AutoPilot rolls out, the commitment from STELLA AI, Dealer Funnel, and Client Command to developing innovative solutions remains clear. They prioritize resource-efficient tools that yield immediate and measurable results. This collaboration signifies a leap forward in the automotive industry, as dealerships seek to harness technology not just for operational improvements but also for cultivating customer loyalty and expanding their market reach.

In summary, AutoPilot stands at the forefront of dealership technology, embodying a new era of strategic partnership and operational excellence. As these three industry leaders come together, the automotive retail landscape is poised for fundamental changes that will redefine success for dealerships across the nation.