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Hitachi Digital Services Excels in ISG Provider Lens Report

On May 14th, Hitachi Digital Services, a subsidiary of Hitachi Ltd., was recognized as a leader in all categories of the 2026 ISG Provider Lens report on Intelligent Robotics and Physical AI Services. This announcement was made at 9:00 AM EDT (10:00 PM JST) on the same day. The recognition was issued by ISG Research, a global technology research and advisory firm, highlighting Hitachi's extensive capabilities in providing advanced robotics services across various industries.

The ISG Provider Lens is a crucial resource for companies seeking to identify trustworthy partners based on data-driven insights. The report combines independent analysis with practical insights from industry practitioners. After a comparative evaluation involving over 25 global providers, Hitachi Digital Services emerged as the sole leader across three assessment areas:

1. Consulting and Transformation: This category evaluates how effectively companies assist in strategic planning for robotics transformation before engineering and implementation begin.
2. Integration and Engineering: Focused on the design, engineering, and deployment of industrial and commercial robotic systems.
3. Managed Services and Robotics as a Service (RaaS): This area assesses companies offering operational management and optimization of robotics systems post-deployment, as well as providing robotics capabilities as a service through on-demand or subscription models.

Hitachi Digital Services has distinguished itself through a customer-zero approach, leveraging insights gained from practical applications to integrate robotics and physical AI into mission-critical operations effectively. This approach not only facilitates the realization of strategies but also enables the construction of large-scale, reliably functioning systems.

With a deep background in industries where reliability, safety, and sustainable performance are vital—such as rail, energy, and mobility—Hitachi aims to create long-term value through its innovative solutions. By pursuing a practical and resilient governance model, the company empowers its customers to confidently adopt advanced AI solutions, even in complex business environments.

Yash Jethani, Principal Analyst at ISG Research, noted, "Hitachi Digital Services connects edge intelligence—intelligent devices at the site—with robotics and AI-driven decision-making in highly secure, mission-critical environments. Their use of NVIDIA technology in the AI Factory, paired with responsible AI governance, positions them to achieve autonomous operations based on real-time data circulating within asset-intensive industries on a scalable basis."

Premkumar Balasubramanian, CTO and AI head at Hitachi Digital Services, emphasized that their robotics solutions offer proven reliability and scalable implementations that deliver real value. He stated, "As a provider deeply rooted in critical infrastructure that economies and societies rely on, we possess unmatched experience in delivering systems to demanding environments. The ISG recognition validates our achievements and the expertise demonstrated daily by the Hitachi team."

Furthermore, Srinivas (Srini) Shankar, CEO of Hitachi Digital Services and President of GlobalLogic Inc., commented on the growing strategic importance of physical AI in enhancing organizational efficiency, resilience, and operational intelligence. He stated, "In complex real-world environments, AI and robotics solutions must operate reliably. Organizations that combine innovation with proven execution to deliver measurable results to customers will succeed. This is where Hitachi excels. By integrating the capabilities of Hitachi Digital Services and GlobalLogic, we establish a strong, unified organization that drives innovation across the entire digital transformation lifecycle."

For more information on the 2026 ISG Provider Lens report on Intelligent Robotics and Physical AI Services, you can view it here.

About Hitachi Digital Services
As a 100% subsidiary of Hitachi Ltd., Hitachi Digital Services is a global system integrator that supports mission-critical infrastructures with the power of people and technology. Specializing in cloud, data, IoT, and ERP modernization solutions based on advanced AI, the company assists in building, integrating, and operating physical and digital systems. By merging IT and operational technology (OT), Hitachi Digital Services enhances efficiency and fosters innovation across various industries. To learn more, visit Hitachi Digital Services.

About Hitachi Ltd.
Hitachi aims to continuously innovate social infrastructure through its Social Innovation Business (SIB) leveraging IT, OT, and products, contributing to the realization of a Harmonized Society that harmonizes environment, happiness, and economic growth. The company operates globally across four sectors—Digital Systems & Services, Energy, Mobility, and Connected Industries—while creating new growth businesses and delivering solutions that resolve customer and societal challenges through data-driven value generation. For more information, visit Hitachi Ltd..