LoanCare Welcomes Amy Jones as Chief Information Officer to Propel AI and Technology Strategy

LoanCare Appoints Amy Jones as Chief Information Officer

LoanCare®, a prominent national mortgage subservicer, has made a significant advancement in its leadership structure by bringing onboard Amy Jones as the Chief Information Officer. This strategic appointment, announced on September 22, 2026, is poised to elevate the company's technological capabilities and AI-driven solutions, reflecting a commitment to innovate the mortgage servicing landscape.

With over twenty years of extensive experience in technology and digital transformation within diverse sectors such as mortgage, financial services, and healthcare, Jones comes equipped with a wealth of knowledge. Her tenure at Wells Fargo spanned more than fifteen years, culminating in her role as a technology executive focused on home lending servicing. During this period, she successfully led organizations through intricate transformation initiatives, ensuring that technology strategies aligned closely with overarching enterprise goals and client needs. Most recently, she served as the vice president of customer technology and experience at Wellmark Blue Cross and Blue Shield.

The President of LoanCare, Dave Worrall, expressed his enthusiasm regarding Jones's hiring, noting the criticality of leveraging technology and AI to enhance client and customer experiences. Worrall articulated, "Amy brings a wealth of knowledge to LoanCare at a time when technology and AI are dramatically changing how superior experiences are delivered to both our clients and their customers." He emphasized her proven capacity to bridge business functions, harness emerging technologies, and translate company objectives into tangible benefits for clients and borrowers alike.

Expressing her excitement about joining LoanCare, Jones commented on the unique opportunity to influence the future of mortgage servicing through technology and AI. She stated, "I'm genuinely excited to join the LoanCare team at a moment when technology and AI give us an extraordinary opportunity to shape what comes next for mortgage servicing. The real promise isn't the technology itself – it's how we use it to solve meaningful problems, simplify the complexities in servicing, and create exceptional experiences for our clients and their customers."

LoanCare has established a strong reputation for translating innovation into real-world value over its 40-year history. Recognized for its full-service mortgage loan subservicing, the firm also offers specialized loan services, private label solutions, and customer retention marketing services. Its proprietary portfolio management platform, LoanCare Analytics™, allows for quick identification of risks and opportunities, enabling informed decision-making across its servicing spectrum. As a successful subsidiary of Fidelity National Financial (NYSE FNF), LoanCare continues to service loans for banks, credit unions, independent mortgage firms, and portfolio investors, setting benchmarks for personalized customer experiences.

In conclusion, the addition of Amy Jones as CIO not only strengthens LoanCare’s executive team but also signals a pivotal shift towards enhanced technological integration and innovation in the mortgage servicing domain. As the industry evolves, Jones’s leadership will likely play a crucial role in navigating the complexities of technology while delivering improved outcomes for both clients and borrowers alike.

For more information about LoanCare, visit www.loancareservicing.com.