HomeSafe Alliance Modernizes Military Relocation with Digital Innovations and More Than 1,400 Moves Completed

HomeSafe Alliance: A New Era in Military Relocation

HomeSafe Alliance has emerged as a transformative force in the military relocation landscape, successfully completing over 1,400 relocations in its mission to modernize the process for Department of Defense (DoD) service members and their families. Partnering with the U.S. Transportation Command (USTRANSCOM), HomeSafe is pioneering the Global Household Goods Contract (GHC), a revolutionary system designed to streamline and digitize military moves.

This ambitious initiative not only aims to enhance the moving experience but also focuses on government efficiency. The GHC program provides the DoD with a comprehensive view of the entire moving process, enabling improved standards for service members' relocations.

Transition to a New System

Since entering the ramp phase of the GHC in the spring of 2024, HomeSafe Alliance has strategically approached this transition to avoid disrupting the lives of military families. While initial volumes of moves were slow to ramp up, significant activity began in January 2025, with HomeSafe currently receiving approximately 300 new assignments each day.

With over 8,900 moves in the pipeline, the organization is leveraging innovative technologies and a customer-centric approach to better serve military personnel. They have established a 24/7 customer care operation, offered enhanced features on their IT platform, HomeSafe Connect, and revamped their onboarding and training for partner moving companies. This thorough preparation ensures a high-quality experience for those relocating.

Focus on Employment and Community

In a bid to provide quality service and support military families, HomeSafe has prioritized hiring personnel with firsthand knowledge of military relocations, particularly focusing on veterans and military spouses. In January alone, the company welcomed 83 new employees, significantly bolstering its customer care team.

Challenges and Commitment

Despite facing challenges from legacy moving companies resistant to change, HomeSafe remains steadfast in its commitment to progress. As Bobby Nicholson, CEO of HomeSafe Alliance and a 29-year Army veteran, noted, "The status quo doesn't work, which is why HomeSafe is dedicated to delivering better." This resolve underscores their commitment to transparency and accountability in military relocations.

The Future of Military Moves

The GHC, awarded to HomeSafe in 2021, has faced its share of delays, primarily due to government system updates and the integration of the DoD's platform, MilMove, with HomeSafe Connect. However, the company is dedicated to leveraging technology and personalized customer service to revolutionize the full-service military move experience.

With a modern focus on electronic tracking and customer support, HomeSafe Alliance emphasizes the importance of detailing the relocation process, enhancing accountability, and providing thorough support throughout each move. 24/7 contact with expert move counselors ensures that service members have constant access to assistance whenever necessary.

As the company charges ahead, its innovations in moving technology redefine not only how military moves are conducted but also the standard of care and efficiency expected by service members. The future of military relocation is not only about moving from one location to another but also ensuring a seamless transition into a new community with each move.

In conclusion, HomeSafe Alliance is setting a new benchmark in the military moving industry by blending technology with dedicated service, proving that even in persistent challenges, dedication to improvement can pave the way to a better future for military families. For more details on their offerings, visit www.homesafealliance.com.