#AI Solutions #San Francisco #Customer Service #Gladly

Gladly's Impressive Recognition at the Stevie® Awards

Gladly, a customer experience platform designed to foster loyalty, recently made headlines by securing two esteemed Gold Stevie® Awards during the 2026 Stevie Awards for Sales and Customer Service. This acknowledgment highlights their groundbreaking approach to integrating artificial intelligence within customer service, specifically in categories recognizing the effective use of AI and customer experience.

What Led to the Recognition?

In a year that marked the first introduction of the AI category at the Stevie Awards, Gladly stood out among over 2,100 nominations submitted from 41 different nations. Their dedication to enhancing operational efficiency without compromising customer interactions played a pivotal role in this achievement. Distinct from traditional deflection-first automation practices, Gladly’s system emphasizes a model where human involvement remains essential. By unifying conversations and leveraging comprehensive customer context, their AI interactions are designed to be more personal, trustworthy, and continuous.

The award judges commended Gladly for its innovative, people-first design and its measurable impact on business outcomes. One judge aptly described the platform as