#United States #Chicago #mobile app #United Airlines #TSA Wait Times

United Airlines Introduces TSA Wait Time Tracker

In a significant enhancement for travelers, United Airlines has added a unique feature to its mobile app, allowing users to check estimated Transportation Security Administration (TSA) wait times at select U.S. airports. Unveiled as part of a pilot program on April 1, 2026, this groundbreaking tool aims to streamline the airport experience by providing real-time updates on security line wait times, a first among major U.S. airlines.

Improved Travel Planning for Customers

The integration of the TSA wait time tracker into the United mobile app empowers passengers traveling through major hub airports, including Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington D.C. By accessing this feature, travelers can view estimated wait times for both standard security lanes and TSA PreCheck® lines across the terminals that service United customers.

The intent behind this innovation is to enhance the travel experience and provide timely and relevant information to travelers, helping them plan their journeys with greater confidence. Jason Birnbaum, United's Chief Information Officer, highlighted that the app plays a crucial role in satisfying customer needs, especially during challenging times when travelers seek clarity on wait times amid ongoing uncertainties.

A Suite of Innovative Features

The TSA wait time tracker is just one of the many features that have seen updates in the award-winning United mobile app. This latest addition complements several day-of-travel features that enhance the overall customer experience. Some of these innovations include:

• - Virtual Gate - A new feature that helps guide travelers directly to their departure gate.
• - Package Tracker - A bag tracker designed similarly to package delivery, allowing passengers to monitor their luggage's whereabouts.
• - Personalized Connection - This assists passengers with tight schedules by providing turn-by-turn directions to connecting gates and estimated walking times, ensuring they catch their next flight seamlessly.
• - Bag Tracking Enhancements - Integration with Apple’s AirTag and Find My network allows for precise tracking of baggage, enhancing customer service in case of mishandled luggage.
• - Automatic Rebooking Assistance - This tool simplifies the rebooking process for customers experiencing flight delays or cancellations, providing them with personalized options without the need to wait in long lines.
• - Real-Time Weather Updates - United keeps passengers informed about how weather conditions may affect their flights through text updates with radar maps, representing the airline's commitment to proactive communication.

Recognition of Excellence

The United mobile app has enjoyed a well-deserved reputation for excellence, having been honored as the "Best Airline App" by The Business Traveler North America in 2023 and receiving the prestigious "People's Voice" Webby Award for Best Travel App in 2021. Such accolades underline United's commitment to innovation and convenient travel solutions for its customers.

Conclusion

With the launch of the TSA wait time tracker and other enhanced features in its mobile app, United Airlines continues to solidify its position as a leader in leveraging technology to improve customer experiences. Passengers can now embark on their travels with increased confidence and ease, knowing they have access to timely information at their fingertips. For further details and to download the latest version of the app, travelers can visit united.com.