#India #Bengaluru #6D Technologies #M1 Limited #Cloud-native BSS

M1's Transformation Journey with 6D Technologies

In a groundbreaking stride towards digital innovation, M1 Limited has completed a significant migration of its prepaid and Maxx services to 6D Technologies' state-of-the-art cloud-native BSS platform, Canvas. This 15-month project, led by the global digital transformation leader, marks a pivotal moment in M1's ongoing digital evolution, enhancing operational efficiency and customer experience with minimal disruption.

The Migration Process

The transition involved the meticulous migration of all existing subscribers from M1’s legacy systems to Canvas, implementing a comprehensive modernization of their service infrastructure. By leveraging 6D Technologies’ extensive suite of licensed software modules, M1 was able to streamline operations and create a cohesive ecosystem that supports advanced service delivery.

Canvas is equipped with a robust set of tools including advanced customer relationship management (CRM), a unified product catalog, order management, billing, mediation, and a digital API gateway. Additionally, it features the 6D Technologies enterprise service bus (ESB), a notification engine, and single sign-on (SSO) capabilities.

Enhanced Customer Engagement

In conjunction with Canvas, 6D Technologies provides Magik, a campaign management solution that incorporates a business rules engine, advanced analytics, loyalty management, data management capabilities, and business intelligence functionalities. This integration ensures M1 can deliver targeted promotions and maintain customer engagement effectively, even in a competitive telecommunications environment.

Another notable feature is Aureus, a retail portal facilitating seamless electronic recharge services. The comprehensive suite of modules further includes a SIM and Number Management System, Web Self-Care functionalities, gamification elements with interactive games, and a robust Voucher Management System that enriches user interaction.

Leadership Insights

Marko Cetkovic, M1’s Digital Head, emphasized the importance of the partnership with 6D Technologies in modernizing their digital BSS and campaign management. He remarked that moving the legacy customer base to the new platform significantly boosts operational efficiency and accelerates time-to-market, aligning with M1's strategy to future-proof its operations.

Manish Arora, co-founder and Chief Revenue Officer of 6D Technologies, highlighted that this migration underscores the power and scalability of their digital BSS solutions. Arora stated, "This migration enhances operational efficiency while enabling M1 to provide superior, data-driven customer experiences. We remain committed to assisting our clients in navigating the competitive telecommunications landscape."

About 6D Technologies

6D Technologies is a leader in providing innovative digital transformation solutions for communication service providers (CSPs). Their scalable platforms empower telecommunication operators to optimize operations, enhance customer experiences, and foster growth, thereby redefining business management in an ever-changing digital ecosystem.

In conclusion, M1's successful migration to 6D Technologies’ cloud-native BSS is not only a testament to their commitment to digital evolution but also a significant achievement that positions them well in the rapidly advancing telecommunications sector. Through this collaboration, M1 is poised to deliver unmatched service quality and innovate continuously to meet the demands of modern consumers.