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Tech Disruptions Lead to Significant Financial Losses

In an age dominated by technology, a recent report from Ivanti has illuminated the stark reality faced by many organizations today. According to the 2025 Digital Employee Experience (DEX) Report, which surveyed over 3,300 IT professionals and end-users globally, tech disruptions are costing companies millions each year in lost productivity.

A troubling finding from the report is that only 21% of office workers believe that AI significantly enhances their productivity. As companies plan to increase their investments in AI over the next three years, the disconnect between expected outcomes and the actual user experience poses a significant challenge. While 92% of organizations are gearing up to invest more in AI, many workers still find themselves frustrated, grappling with digital friction that can impede their daily tasks.

Currently, office workers are facing an average of 3.6 tech interruptions and 2.7 security update disruptions each month. For a company employing about 2,000 individuals, this translates to an astonishing nearly $4 million in lost productivity annually. The sheer volume of workplace tools is escalating faster than employees can learn to navigate them, and almost half of the respondents reported teaching themselves how to use new technology, which in turn fuels both frustration and inefficiency.

Among companies that have not restricted AI usage, only 40% have offered any training to help employees adapt. This shortfall in training opportunities not only exacerbates the difficulties workers face but also detracts from the investment companies are making in AI technologies.

Dennis Kozak, CEO of Ivanti, emphasized the urgent need for workplaces to rethink their strategies in light of these findings. He noted, "To truly unlock AI's potential, organizations must prioritize understanding the employee experience and its relationship with productivity. Implementing Digital Employee Experience solutions can provide valuable insights into workflow issues and promote self-healing actions to improve efficiency."

The 2025 DEX Report also highlights the emergence of a new office perk: employee technology autonomy. This trend allows employees greater control over their work tools, which can significantly impact their engagement and satisfaction levels. Notably, 67% of office workers find it essential to have a say in the devices they use, yet only 36% currently enjoy this freedom. Additionally, many employees are aware that their frustrations with workplace tools can negatively influence their mood and overall morale.

In conjunction with these changes, AI is reshaping the help desk landscape. Traditionally characterized by a break-fix model, the IT support framework is evolving to become more automated, with basic operations like security patch management already being improved through AI applications. However, nearly 40% of organizations still have not automated essential functions such as password resets, which signifies untapped opportunities for streamlining IT support processes.

As artificial intelligence continues to command attention in workplace strategies, Ivanti's findings spotlight a pivotal moment for organizations to transcend incremental DEX interventions. Rather, there is a pressing need to harness actionable strategies that not only enhance employee satisfaction but also bolster productivity, ultimately reflecting positively on the bottom line.

Companies seeking more insights and strategies outlined in the Ivanti report can visit the comprehensive resource on the 2025 Digital Employee Experience Report to explore actionable measures. The future of work hinges on understanding and prioritizing employee experiences alongside AI advancements.

About Ivanti

Ivanti is a leading global enterprise IT and security software provider, dedicated to unlocking human potential through the management, automation, and protection of data systems. Ivanti strives to enhance operational efficiency while reducing costs and proactively mitigating risks. Employing the AI-powered Ivanti Neurons platform, the company transforms IT and security operations, enabling teams to work smarter, not harder. With more than 34,000 customers, including 85 of the Fortune 100, Ivanti embodies a commitment to excellence in innovation and service.