Infosys and Citizens Expand Strategic Partnership to Enhance AI-Driven Financial Services

Infosys and Citizens Expand Strategic Partnership

In a bid to accelerate innovation in the financial sector, Infosys has announced an extension of its successful collaboration with Citizens Financial Group. A major player in the financial services industry, Citizens is among the oldest and largest banks in the United States. This strategic partnership is set to leverage Infosys' cutting-edge expertise in artificial intelligence (AI), cloud computing, and automation, marking a significant move towards AI-driven transformation in banking.

Enhancing Financial Services through AI

The collaboration aims to develop cloud-native platforms, enabling Citizens to exit from traditional data center environments. By embracing AI-enabled transformations, the partnership seeks to enhance customer interactions with hyper-personalized experiences while improving operational resilience.

Over the last five years, the partnership has already achieved several key milestones. These include the creation of comprehensive strategies for domain-centric platforms, the establishment of a robust data lake, and a staggering 90% test automation reach. Additionally, crucial workloads have been successfully migrated to cloud environments, all while maintaining consistent operational resilience and rationalizing various applications and tools.

Michael Ruttledge, Chief Information Officer at Citizens Financial Group, spoke about the significant role Infosys has played in their transformation journey. He emphasized that this collaboration has not only modernized their technology landscape but has also laid a solid foundation for future growth, in alignment with Citizens' overarching technology vision, which prioritizes resilience and stability.

The Future of Banking with Infosys Topaz

Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, articulated the excitement surrounding the enhanced partnership. By integrating Infosys Topaz, a suite of AI capabilities, into Citizens' infrastructure, the collaboration aspires to further drive transformation and business growth. As the banking world shifts towards an AI-first paradigm, this partnership is positioned to redefine what is possible in banking technology.

As a prominent global leader in digital services and consulting, Infosys specializes in enabling enterprises to navigate their digital transformation challenges. With a workforce of over 300,000 employees, Infosys operates in more than 56 countries, aiding clients in adapting to the rapid evolution of technological landscapes. Their commitment extends beyond technology; they prioritize craftsmanship, operational commitment, and sustainability throughout their collaborative efforts.

Looking Ahead: A New Era in Financial Services

Infosys and Citizens are entering a new phase of their partnership with bold aspirations for the future. By combining their individual strengths, they aim to create a more resilient and customer-centric banking environment. As AI continues to evolve and permeate business strategies, the financial services sector stands on the brink of a revolution that promises unparalleled innovation and efficiency.

Both companies are equipped with the foundational tools necessary to make this leap, embodying agility in a highly competitive landscape. Through continuous improvement and a commitment to mutually beneficial growth, Infosys and Citizens are setting a new standard for what a strategic partnership can achieve in the realm of finance.

For those keen to discover more about the journey of Infosys and their innovations in digital transformation, additional information can be found on the official Infosys website at www.infosys.com.