Techmatrix Partners with Vottia to Automate Customer Support Using AI Agents

Revolutionizing Customer Support with AI Integration

Techmatrix Inc., based in Minato, Tokyo, has embarked on a transformative journey to enhance customer support through automation by partnering with Vottia, another innovative company located in Shinagawa, Tokyo. This collaboration aims to develop a new MCP server that will leverage AI agent technology to significantly improve interaction processes at contact centers.

Key Highlights of the Integration

1. Immediate Utilization of CRM Data
By integrating Techmatrix's CRM system, FastHelp, with Vottia’s AI agent platform, Maestra, the capabilities of customer relationship management are taken to the next level. The AI agents will access and update extensive product and customer data in real-time, ensuring each interaction is rooted in solid informational context.

2. Expanded Scope of Automated Conversations
When a customer reaches out to request product support via Maestra, the AI agents can, without human intervention, check customer data and interaction history contained within FastHelp. This intelligent system can automatically register or update new support tickets based on customer inquiries and can even coordinate repair arrangements seamlessly.

Advantages for Contact Centers

The integration of AI agents into contact center operations is poised to bring forth numerous advantages:

1. Enhanced Customer Experience
The swift and efficient responses facilitated by AI agents will lead to reduced wait times for customers and immediate resolutions for their issues, drastically enhancing their overall experience.

2. Increased Operational Efficiency
As the AI agents handle an expanded range of inquiries, human operators will experience a decrease in workload, allowing them to focus on more complex tasks that require a personal touch and decision-making skills.

3. Strengthened Data Utilization
With real-time access to CRM data, AI agents can provide a more personalized service to customers, elevating client satisfaction through tailored solutions.

Future Plans

Techmatrix, recognized for its extensive track record in domestic contact center solutions and its proactive approach to digital channel enhancement, plans to further strengthen its integration with various systems. This will assist in practical applications of AI in contact centers, ultimately improving customer experience (CX) and operational efficiency.

To discuss the collaboration between Techmatrix's FastHelp contact center solution and Vottia's Maestra AI agent platform in more detail, we invite you to an upcoming event:

Event Details

- Conference: Call Center/CRM Demo & Conference 2025
- Dates: November 13-14, 2025
- Time: 10:00 AM - 5:30 PM
- Location: Ikebukuro Sunshine City, Cultural Hall, 2F D Hall

For more details and to register, please visit the following link: Event Details.

Additional Information

If you would like to know more about this function or the solutions offered by Techmatrix, please feel free to reach out to us:

This collaboration represents a significant advancement in utilizing AI technology for customer support, showcasing the potential of integrating innovative platforms to revolutionize traditional business practices.