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Ascential Technologies Introduces Ascential Care

Ascential Technologies has made a significant advancement in customer service with the introduction of Ascential Care, a global platform that aims to transform the way customers interact with the company’s technology and services. This initiative is set to provide a more responsive and agile support system that enhances the overall customer experience.

The launch, officially announced on May 6, 2025, showcases Ascential Technologies' commitment to meeting and exceeding the expectations of its clientele. The newly developed platform caters to customer needs worldwide, ensuring robust support regardless of geographical hurdles or time zone differences. Ascential Care is designed to allow customers to engage with the service team around the clock, facilitating seamless service experiences and maximizing the value of their equipment and automation solutions.

Revolutionizing Customer Interactions

Scott Watts, the Divisional CEO for Ascential Technologies, emphasized the revolutionary aspect of Ascential Care during the launch announcement. He articulated, "Ascential Care's innovative service model is poised to revolutionize the way our customers interact with technology." The program is structured to provide exceptional support throughout every stage of the customer journey—from installation and launch to ongoing maintenance and upgrades. This comprehensive approach ensures that customers have consistent and high-quality interactions, which is particularly important in technology-driven environments where every moment counts.

Enhancing Data Management with Ascentialytics

A notable component of the expanded service offering is Ascentialytics, an advanced asset performance management solution. This tool enables customers to track, analyze, and manage their operational data effectively. Ascentialytics is built to improve the reliability and availability of assets, thereby diminishing risks and reducing operational costs. Whether customers prefer on-site solutions or remote monitoring, Ascentialytics is equipped to deliver real-time metrics through detailed dashboard visualizations, complete with analytics, alerts, and notifications.

Watts pointed out, "We anticipate Ascentialytics being game-changing for our customers, providing critical insights that can positively influence downtime, machine health, and unexpected repairs." By harnessing data, companies can make informed decisions that directly impact their operational efficiency and profitability.

Why Ascential Care Matters

In the fast-paced world of technology, where customer needs rapidly evolve, platforms like Ascential Care are essential. This innovative service program not only addresses current challenges but also anticipates future demands, positioning Ascential Technologies as a proactive partner for its users. Businesses now, more than ever, require support that evolves alongside changing technologies and market conditions. Thus, having reliable backing from a company with a strong commitment to customer satisfaction is invaluable.

In conclusion, Ascential Care represents a bold step forward for Ascential Technologies as they seek to improve customer engagement, streamline service management, and ensure that their clients derive maximum value from their investments. Prospective and existing customers interested in learning more about how Ascential Technologies can elevate their operations should visit ascentialtech.com.

About Ascential Technologies

Founded as Burke Porter Group, Ascential Technologies has over 70 years of experience in designing, developing, and automating intricate systems for diagnostics, inspection, and testing across various sectors, including medical life sciences and transportation. With a workforce exceeding 2,300 professionals spread over 40 locations worldwide, the company prioritizes innovation, quality, and customer service in addressing the most critical needs of its clients. \