Zapath Unveils Revolutionary AI Call Feature for Aesthetic Clinics

Zapath's New AI Call Feature

Introduction
Tokyo-based company Zapath has recently unveiled an advanced AI phone support feature, enhancing their next-generation CRM tailored specifically for aesthetic medical clinics, known as ClinicHub. This innovative function incorporates automatic voice responses and aims to bridge the gap in patient communication that often occurs during off-hours or when staff are engaged in treatments.

Streamlining Clinic Operations
With the introduction of the AI call function, clinics can reduce lost opportunities due to staff unavailability. The AI handles everything from appointment scheduling to summarizing and storing patient records systematically. This guarantees a more efficient clinic operation and significantly improves the user experience (UX) for patients.

The AI functionality is compatible with existing phone numbers, providing a seamless transition from human to AI support during off-peak hours without needing to change contact details.

Challenges Faced by Clinics
A common challenge for many aesthetic clinics is managing phone calls during busy times such as treatments or consultations, which can directly lead to lost business opportunities. Traditional Interactive Voice Response (IVR) systems often frustrate users with complicated choices like “Press 1 for…” which can negatively impact patient satisfaction.

Zapath has focused on enhancing the overall experience in aesthetic healthcare through solutions like LINE integration and contract management. The addition of the AI phone function represents a shift from viewing phone handling as a burden on staff to utilizing it as a vital communication tool to enhance patient satisfaction.

Features of AI Call Function
1. Natural Conversational AI Responses
The AI for ClinicHub delivers smooth, natural dialogues instead of mechanical prompts, making the experience feel more personalized as it manages appointment bookings and inquiries.

2. Real-Time Calendar and Patient Information Sync
The AI can automatically register appointments based on real-time calendar availability, while incoming calls trigger instant access to patient histories and prior interactions through LINE, facilitating smooth communication.

3. Automatic Summarization and Data Storage
Once a call ends, the AI quickly summarizes the conversation and stores it alongside audio data in the ClinicHub patient profile, reducing the risk of missing information and streamlining team communications.

4. Capability to Retain Existing Phone Numbers
Clinics can keep their current phone numbers, eliminating hassles and costs associated with changing contact details.

5. Flexible Operational Settings
Clinics can configure the AI system to handle calls only during specific hours while allowing staff to manage calls during business hours, enabling adaptable usage based on clinic needs.

6. Cloud-Based Call Handling
The AI supports both incoming and outgoing calls through a browser or app, allowing staff to connect with patients from anywhere, whether in the clinic or a remote setting.

Experience the AI Call Function
In light of this release, Zapath has set up a dedicated number to offer real-world experiences with ClinicHub's AI agent handling phone inquiries. Interested clinics or patients can witness firsthand how the AI engages in seamless conversation and effective communication.

AI Call Demo Number: 050-1784-4975
(Note: Call content may be recorded, and handling of personal information applies as per regulations.)

Benefits of Implementation

- Mitigating Lost Opportunities

With 24/7 AI support, clinics can now gain potential bookings even during late-night or early-morning hours.

- Elevating Hospitality

Immediate recognition of caller identity ensures a personalized response, fostering trust among patients.

- Reducing Administrative Work

Staff can avoid the tedious task of documenting phone notes, enabling them to focus on value-added service and treatment.

- Transforming Communication into Assets

The automatic aggregation of conversation histories creates valuable data for service improvements.

Future Outlook
Zapath envisions a healthcare landscape where all participants in aesthetic medical services can concentrate on their core roles and enhance patient experiences. The newly released AI phone feature is not merely a tool for efficiency; it sets the foundation for better communication between clinics and patients, delivering reliable experiences in aesthetic healthcare. By utilizing this function, Zapath aims to redefine the standard of communication in the industry, easing the complex aspect of phone handling for all parties involved.

About Zapath