#USA #AI Solutions #Austin #IDC MarketScape #Baxter Planning

Baxter Planning Achieves Leader Status in IDC MarketScape

Baxter Planning, a prominent provider of Service Supply Chain (SSC) solutions, recently announced a significant achievement: it has been designated as a leader in the IDC MarketScape's Worldwide AI-Enabled Service Parts Management (SPM) 2025 Vendor Assessment. This recognition acknowledges Baxter Planning's advanced solutions within the service supply chain sector, which have continuously delivered measurable enhancements in service quality and inventory management.

In addition to this accolade, Baxter Planning has also been recognized in the IDC MarketScape Worldwide Service Parts Planning Applications 2023-2024 Vendor Assessment. The IDC MarketScape is considered a reliable model for evaluating vendors, providing an objective assessment of technology providers based on qualitative and quantitative research methodologies. This framework offers insights into vendors' capabilities, strategies, and their ability to meet customer needs effectively.

Chuck Moeling, the CEO of Baxter Planning, expressed his pride in the recognition, stating, "We are honored to have been named a leader in the 2025 IDC MarketScape for Service Parts Management. Our AI-driven platform, BaxterPredict, is designed specifically for the service supply chain, combining decades of expertise with a true commitment to partnerships. This helps our clients enhance their service performance, optimize inventory, and deliver exceptional customer experiences."

BaxterPredict empowers service executives with comprehensive oversight and control to manage their entire SSC effectively. The platform integrates spare parts planning, order fulfillment, and problem resolution into a single streamlined system. Notably, BaxterPredict has demonstrated the capability to achieve up to 18% better service quality and 25% lower inventory levels, as derived from anonymized customer data. Such improvements facilitate the transformation of the most complex service supply chains, shifting their perception from that of a cost center to being a financial engine.

With innovative predictive analytics, data orchestration, cost optimization, and award-winning AI solutions, service businesses can redefine their customer service experiences, turning potential challenges into competitive advantages.

To discover more about the BaxterPredict platform, interested readers can visit www.baxterplanning.com/platform.

About Baxter Planning

Baxter Planning stands as a leading provider in the service supply chain software arena, delivering the Service Experience Advantage for over 30 years to some of the most innovative companies in the world. Its end-to-end platform, BaxterPredict, empowers businesses to optimize the planning, execution, and resolution of service parts. By doing so, Baxter Planning enhances customer satisfaction, fosters long-term loyalty, and propels business growth.

The combination of practical technology, award-winning artificial intelligence, decades of practitioner expertise, and a commitment to genuine partnerships ensures that Baxter Planning continues to deliver industry-leading results.

Headquartered in Austin, Texas, Baxter Planning maintains a global presence with offices worldwide. Additional information can be found at www.baxterplanning.com.

Baxter Planning is part of the portfolio of Marlin Equity Partners, a global investment firm managing approximately $10 billion in capital. Marlin has its headquarters in Los Angeles, California, with an additional office in London. More information about Marlin can be found at www.marlinequity.com.

About IDC MarketScape

The IDC MarketScape vendor analysis model offers a competitive overview of technology and service providers within a specific market. The underlying methodology employs a rigorous assessment based on qualitative and quantitative criteria, culminating in a visual representation of each vendor's position within the market. IDC MarketScape provides a clear framework for comparing product and service offerings, capabilities, strategies, and key success factors for ICT vendors. It also offers technology buyers a comprehensive view of the strengths and weaknesses of current and prospective suppliers. For more information about the assessment methodology, please visit the IDC website.

Based on anonymized customer data from a competitive displacement analysis conducted from January to September 2025; averages reflect an 18% improvement in service levels and a 25% reduction in inventory.