#Japan #Osaka #MOBILUS #MooA #maestra

Mobilus to Showcase AI Innovations at the Call Center/CRM Conference 2026 in Osaka

Mobilus Inc., a leading provider of customer experience (CX) solutions for contact centers, along with its subsidiary Vottia Inc., has confirmed its participation in the Call Center/CRM Demo & Conference 2026 in Osaka, scheduled for May 27-28, 2026. This event, organized by Call Center Japan and renowned for its scale in the Western Japan region, will provide an excellent platform for showcasing Mobilus's cutting-edge technologies aimed at enhancing customer interactions.

About Mobilus and Vottia

Mobilus specializes in proactive CX branding design, addressing customer pain points and enhancing corporate value. Their strength lies in leveraging AI technology to develop innovative solutions such as the operational support AI service, MooA®, and the MOBI Series of SaaS solutions. The MooA service includes AI-driven capabilities like voice recognition and data generation, aimed at streamlining operations within contact centers and improving overall customer experience. Vottia, on the other hand, focuses on developing AI agent services for contact centers, with their flagship product, maestra, designed for seamless customer interactions by integrating voice and chat functionalities.

Exhibit Highlights

At their booth, number 3E-12, Mobilus will introduce next-generation operational solutions, including the MOBI VOICE®, an advanced AI agent-based voice bot. This innovative bot can engage in natural conversations, handling complex inquiries with ease and automatically following up on any missed points. This flexibility allows the system to manage routine tasks effectively while ensuring smooth human interaction.

Additionally, the operational support AI, MooA, is designed to assist operators and supervisors at contact centers, drastically reducing after-call work through various functionalities like prompt adjustments and knowledge management. The MooA CommNavi® and MooA KnowledgeBase® form a comprehensive solution aimed at utilizing feedback loops for continuous improvement in customer service efficiency.

The maestra platform stands out for its capability to integrate multiple AI agents, allowing for a coordinated response to complex customer inquiries, all without the need for coding. This cloud-based service simplifies deployment and can be tailored to meet specific business requirements, making it an attractive option for diverse industries.

Seminar Participation

In addition to the exhibit, Mobilus will lead two seminars as part of the conference program:
1. AI from 'Recording' to 'Insight': Evolution of Transcription and Summarization in Next-Gen Contact Centers (May 27, 2026, 14:45 - 15:30). This seminar will explore the advancements in AI that allow instant summarization of interactions with zero adjustments, directly translating contact logs into visible customer voice (VOC) insights.
2. 'Success Formula' for AI Agent Deployment: Validating Use Case Selection and Design Patterns (May 28, 2026, 10:35 - 11:35). This session addresses effective strategies for selecting use cases and designing AI agent implementations to ensure successful results in a constantly evolving landscape.

Event Details

• - Event Name: Call Center/CRM Demo & Conference 2026 in Osaka
• - Date: May 27-28, 2026
• - Venue: MyDome Osaka
• - Organizer: Ric Telecom, monthly Call Center Japan, Informa Markets Japan

Mobilus continues to prioritize proactive CX technologies aimed at beneficial outcomes for businesses. With the mission of “one step ahead CX for all businesses,” they operate the CX-Branding Tech. Lab to research and develop new technologies further, constantly innovating in the field of customer experience. Specializing in SaaS products for contact centers, they have already established a presence in over 500 companies.

To learn more about Mobilus Inc. and their offerings, visit their official website at Mobilus. For Vottia, check Vottia.