#Japan #Digital Transformation #Hayama #GDX #Hayama Town

Overview of the DX Needs Survey by Hayama Town

The General Association for Municipal DX Promotion (GDX) has partnered with Hayama Town in Kanagawa Prefecture to carry out a comprehensive survey aimed at identifying business challenges and digital transformation (DX) needs across all administrative departments of the town. This survey, named "Reiwa 8-Year Administrative Challenges and DX Needs Survey" (2026), will serve to visualize the current challenges faced by various departments and their expectations from digital initiatives. The data gathered will support the future implementation of DX initiatives and help develop a robust support framework by Hayama Town's Digital Promotion Office.

Purpose of the Survey

Given the ongoing issues of population decline and recruitment difficulties affecting many local governments, there is an increased necessity to respond to diverse and complex administrative demands with a limited workforce. Consequently, the role of digital technology in improving administrative processes has become paramount. In order to design effective DX strategies, it is essential to first understand the specific challenges faced by each department and accurately ascertain their needs and expectations.

The survey will delve into current business challenges, the expectations surrounding improvements through digital transformation, and areas where the utilization of external specialized personnel could be beneficial. Additionally, it will explore the profiles of such personnel and the forms of support required.

Key Survey Details

• - Survey Title: Hayama Town Reiwa 8-Year Administrative Challenges and DX Needs Survey
• - Implementation Period: August 14 - August 28, 2026
• - Target Audience: All departments in Hayama Town (One response per department)
• - Conducting Agency: Hayama Town (Oversight by the Digital Promotion Office)
• - Admin Support: GDX (providing assistance for survey design, implementation, and data aggregation)
• - Survey Method: Online questionnaire (Google Forms)

Survey Focus Areas

The research aims to cover multiple aspects:

• - Current State of DX Initiatives: Identifying the status of ongoing DX efforts, administrative challenges, their backgrounds, and expected outcomes from improvements.
• - Utilization of Specialized External Personnel: Exploring roles, types of personnel, desired collaborations, and support timelines for external experts.

The term "external specialized personnel" in this context refers to individuals with practical experience in DX and process improvement from private sectors (including personnel supplied through government support systems, freelancers, or consultants).

• - Information Gathering Needs: Identifying themes for future information gathering, such as AI and operational efficiency, public services, community revitalization, disaster response, and administrative management.
• - Future Plans: Understanding the timeline for addressing identified issues and willingness to cooperate on hearings and information provision.

Significance of the Survey

With the Digital Promotion Office leading the charge for DX initiatives in Hayama Town, this survey will highlight the underlying administrative challenges and needs necessary for forming future digital strategies and support systems. Utilizing a framework that GDX has previously offered to national municipalities, the designed questions will be tailored to meet Hayama Town’s specific objectives.

Contact Information

For more information, please contact:
GDX Secretariat
Phone: 03-6683-0106
Email: [email protected]

About GDX

The General Association for Municipal DX Promotion was established in 2023 to support the digitization of local governments through collaboration with private enterprises. Acting as a hub between local administrations and businesses, GDX promotes information dissemination, holds seminars for municipalities, and conducts various surveys to better understand and respond to the digital transformation needs of local governments.

Further inquiries can be sent to:
Phone: 03-6683-0106
Email: [email protected]
Website: https://gdx.or.jp/