#Japan #Tokyo #Sapeet #PKSHA Group #Shinoken Group

Revolutionizing Customer Experiences in Real Estate with AI

In a groundbreaking move within the real estate sector, Sapeet, in collaboration with PKSHA Technology, Exstone, and Shinoken Group, has unveiled the first-ever sales AI agent featuring generative AI avatars. Launched on January 9, this innovative service aims to transform how customers interact with real estate information, providing timely assistance 24/7.

Background of the Launch

Shinoken Group has long been dedicated to supporting clients, especially company employees and civil servants, in building assets through apartment management. With a commitment to making this model accessible, they offer consultation sessions to explain the unique structure of their services. However, changing lifestyles have made scheduling these meetings a challenge. To tackle this issue, Sapeet, alongside PKSHA and Exstone, initiated development in May 2025, aiming to create a solution that addresses these scheduling hurdles. This new service enables prospective clients to seek information without the constraints of time and place, marking a significant shift towards enhancing customer experience in real estate.

Overview of the AI Sales Agent

The Sales AI Agent merges Sapeet's and PKSHA's generative AI capabilities with Exstone's UI/UX expertise. Operating continuously on Shinoken Group's website, it is designed to respond to inquiries concerning company details, investment products, and real estate investments through natural dialogue and actions by the avatar.

Key Features

1. Personalized Interaction: The AI agent facilitates a highly personalized dialogue by employing generative AI and lip-sync technology, which ensures cohesive communication. Clients can ask questions at any time, with responses tailored to their backgrounds, such as income level and investment experience, creating a unique user experience.

2. Extensive Knowledge Base: Drawing from over 35 years of experience and nearly 8,000 properties sold, the AI incorporates Shinoken Group's extensive know-how. This allows it to provide contextually relevant answers regarding the real estate market, including risk management and benefits of asset management for employees.

3. Multi-Modal Support and Archive Features: The agent's responses are not limited to text and audio; it also displays related documents and explanatory videos on-screen. Users can save interesting responses as favorites, ensuring they can revisit crucial information at any time.

The interplay among these features allows the AI agent to address customer questions efficiently, ensuring a smoother transition from booking an appointment to actual discussions with sales representatives, thus enhancing overall customer service.

Future Prospects

The service is set to roll out to select clients gradually, with plans to analyze conversation data to further improve response accuracy and suggestive capabilities. Future considerations may also include expanding its functionality to support aspects of the contract process.

This initiative signifies a remarkable step forward in the real estate industry, as the AI Sales Agent stands out for its capacity to revolutionize real estate transactions by providing immediate assistance and personalized engagement anytime, anywhere.

About the Companies

• - Shinoken Group focuses on addressing social challenges by providing supportive living infrastructure, energy services, and caregiving solutions designed to enrich lives across generations.
• - PKSHA Technology, committed to the mission of shaping the future through AI, provides numerous AI solutions tailored to different industries to enhance productivity and collaboration between humans and technology.
• - Exstone specializes in UI/UX design, dedicating two decades of experience to improving user experiences across various platforms, including the integration of AI features to provide businesses with innovative solutions.
• - Sapeet is a venture from the University of Tokyo that leverages AI for enhancing corporate competitive advantages through expert analysis and collaboration between human efforts and technological advancements.