TeamViewer Emerges as Leader in 2025 Gartner Magic Quadrant for DEX Management Tools
TeamViewer, a key player in digital workplace solutions, has been distinguished as a leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools. This esteemed position stems from the company’s strategic acquisition of 1E in early 2025, which brought advanced technologies into TeamViewer’s existing portfolio. The integration of 1E’s market-leading capabilities has significantly bolstered TeamViewer's offerings, enhancing its strength in the DEX sector and showcasing its commitment to improving employee experiences in digital workspaces.
The 2025 Gartner Magic Quadrant specifically evaluates vendors in the DEX management space, highlighting TeamViewer’s robust execution and visionary approach. Notably, it ranked within the top three vendors evaluated for all use cases, a testament to its effective solutions designed for varied organizational needs.
Mark Banfield, Chief Operating Officer at TeamViewer, expressed pride in the recognition, emphasizing how vital these solutions are for enhancing the digital experience of employees worldwide. He stated, “We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers across the globe.” Banfield further noted the growing reliance on intelligent tools to streamline employee experiences, underlining TeamViewer’s role in pushing organizations toward more productive and engaging digital environments.
The advancements in TeamViewer's DEX platform empower IT professionals to swiftly identify and rectify issues related to devices and overall employee experience in real-time, which is crucial in today’s fast-paced digital landscape. By leveraging autonomous remediation and artificial intelligence-driven sentiment analysis, TeamViewer’s solutions not only enhance operational efficiency but also reduce IT costs, delivering a greater focus on employee-centric digital experiences.
In addition to the current accolades, TeamViewer has broadened its product lineup. The introduction of DEX Essentials makes this experience management tool available to small and mid-sized businesses, effectively democratizing access to high-quality solutions previously reserved for larger enterprises. Meanwhile, the rollout of TeamViewer ONE marks a pivotal shift, creating a uniquely integrated platform through which organizations can manage remote connectivity, device oversight, and intelligent automation while enhancing the overall employee experience.
By unifying these capabilities, TeamViewer is enabling organizations to optimize all types of devices—ranging from conventional endpoints to specialized machinery—more efficiently and with greater oversight. This integrated approach simplifies the IT infrastructure while empowering teams to deliver faster, smarter, and more user-friendly digital experiences.
For those unfamiliar with TeamViewer, the company began its journey in 2005, offering software aimed at connecting users to computers from anywhere, significantly improving workplace productivity. Over the years, TeamViewer has grown to be the preferred choice for remote support among hundreds of millions globally. Currently, over 660,000 customers across various sectors rely on TeamViewer to streamline their digital workplace experiences, catering from small startups to large enterprises.
Their solutions help organizations avert disruptions across different digital endpoints, effectively manage intricate IT environments, and enhance procedures leveraging augmented reality workflows and assistance powered by AI—all while seamlessly integrating with other leading tech entities. In light of increasing challenges such as labor shortages, hybrid work models, and rapid technology advancements, TeamViewer’s offerings are positioned to deliver substantial benefits, including enhanced productivity, minimized downtime, quicker onboarding processes, and elevated customer and employee satisfaction levels.
Headquartered in Göppingen, Germany, TeamViewer employs over 1,800 professionals worldwide, showcasing its robust growth and market influence. In 2024 alone, the company recorded approximately EUR 671 million in revenue. Furthermore, TeamViewer SE is publicly traded on the Frankfurt Stock Exchange, listed under the MDAX index, solidifying its standing in the technology sector.
As TeamViewer continues to evolve and expand its offerings, it remains committed to improving digital work experiences, ensuring that its solutions not only meet present-day needs but also anticipate the future, thus aligning with rapid technological advancements in the world of business.
The 2025 Gartner Magic Quadrant specifically evaluates vendors in the DEX management space, highlighting TeamViewer’s robust execution and visionary approach. Notably, it ranked within the top three vendors evaluated for all use cases, a testament to its effective solutions designed for varied organizational needs.
Mark Banfield, Chief Operating Officer at TeamViewer, expressed pride in the recognition, emphasizing how vital these solutions are for enhancing the digital experience of employees worldwide. He stated, “We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers across the globe.” Banfield further noted the growing reliance on intelligent tools to streamline employee experiences, underlining TeamViewer’s role in pushing organizations toward more productive and engaging digital environments.
The advancements in TeamViewer's DEX platform empower IT professionals to swiftly identify and rectify issues related to devices and overall employee experience in real-time, which is crucial in today’s fast-paced digital landscape. By leveraging autonomous remediation and artificial intelligence-driven sentiment analysis, TeamViewer’s solutions not only enhance operational efficiency but also reduce IT costs, delivering a greater focus on employee-centric digital experiences.
In addition to the current accolades, TeamViewer has broadened its product lineup. The introduction of DEX Essentials makes this experience management tool available to small and mid-sized businesses, effectively democratizing access to high-quality solutions previously reserved for larger enterprises. Meanwhile, the rollout of TeamViewer ONE marks a pivotal shift, creating a uniquely integrated platform through which organizations can manage remote connectivity, device oversight, and intelligent automation while enhancing the overall employee experience.
By unifying these capabilities, TeamViewer is enabling organizations to optimize all types of devices—ranging from conventional endpoints to specialized machinery—more efficiently and with greater oversight. This integrated approach simplifies the IT infrastructure while empowering teams to deliver faster, smarter, and more user-friendly digital experiences.
For those unfamiliar with TeamViewer, the company began its journey in 2005, offering software aimed at connecting users to computers from anywhere, significantly improving workplace productivity. Over the years, TeamViewer has grown to be the preferred choice for remote support among hundreds of millions globally. Currently, over 660,000 customers across various sectors rely on TeamViewer to streamline their digital workplace experiences, catering from small startups to large enterprises.
Their solutions help organizations avert disruptions across different digital endpoints, effectively manage intricate IT environments, and enhance procedures leveraging augmented reality workflows and assistance powered by AI—all while seamlessly integrating with other leading tech entities. In light of increasing challenges such as labor shortages, hybrid work models, and rapid technology advancements, TeamViewer’s offerings are positioned to deliver substantial benefits, including enhanced productivity, minimized downtime, quicker onboarding processes, and elevated customer and employee satisfaction levels.
Headquartered in Göppingen, Germany, TeamViewer employs over 1,800 professionals worldwide, showcasing its robust growth and market influence. In 2024 alone, the company recorded approximately EUR 671 million in revenue. Furthermore, TeamViewer SE is publicly traded on the Frankfurt Stock Exchange, listed under the MDAX index, solidifying its standing in the technology sector.
As TeamViewer continues to evolve and expand its offerings, it remains committed to improving digital work experiences, ensuring that its solutions not only meet present-day needs but also anticipate the future, thus aligning with rapid technological advancements in the world of business.
Topics Business Technology）
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