#USA #Kansas City #Incident Management #Daupler #Aqualateral

Daupler Secures $15 Million in Series B Funding to Enhance Incident Management for Utilities

In a significant development for the utilities sector, Daupler, a prominent solution provider specializing in incident response management, has successfully raised $15 million in its Series B funding round. The investment, spearheaded by Aqualateral, a multi-asset firm based in New York City focusing on water resources, is poised to propel Daupler's growth in the electrical utility market while accelerating its international expansion efforts in the UK and EU. This funding not only highlights the confidence investors have in Daupler’s technology but also emphasizes the increasing need for innovative solutions in managing critical infrastructure.

The funding round, which saw participation from existing investors such as Burnt Island Ventures and KCRise Fund, comes at a pivotal growth stage for Daupler, enabling the company to further develop its AI-driven data analytics and field operation automation capabilities. This will enhance the efficiency of disruption management and public service delivery, crucial in an era marked by increasing weather-related incidents and challenges.

Transformative Solutions for Utilities

As the pressure mounts on utilities to perform more with fewer resources, Daupler’s platform emerges as a transformative force. Jiten Manglani, Chief Investment Officer at Aqualateral, stated that the investment aims to equip communities with the resources needed to confront persistent water and climate challenges. Daupler’s solution offers utilities a means to enhance their effectiveness and responsiveness in managing water-related incidents and service interruptions. The platform addresses the increasing strain on utilities resulting from severe weather conditions, aging infrastructure, and workforce shortages, ensuring communities receive timely services when needed.

Daupler's CEO, John Bertrand, emphasized the necessity of streamlining emergency responses and improving customer service in the current climate. The company’s AI-powered tools not only identify and categorize incidents but also automatically schedule and dispatch response teams, leading to faster and more efficient solutions for the utilities. The recent influx of capital will accelerate product innovation and support Daupler’s ongoing expansion efforts in the electrical utility sector across the UK and EU.

Enhanced Product Development and Utility Management

Daupler is on an ambitious path to accelerate product development, offering comprehensive incident response management solutions to utility sectors spanning 38 states in the U.S., Canada, and New Zealand. Its advanced analytical capabilities facilitate optimized team staffing, dispatch management, and real-time tracking of performance, ultimately benefiting utilities in their operational workflows. The company’s proactive integration of communication tools supports timely customer interaction, reinforcing its reputation as an industry leader, recently recognized at the Smart Water Summit and included in the GovTech Top 100 lists over the past four years.

As Daupler expands its footprint, it also aims to enhance support for energy utilities, including municipalities and cooperative entities, as they modernize their emergency services. The significance of real-time automation tools is increasingly evident as utility firms seek to optimize customer communications and operational efficiency amidst growing demands.

Global Expansion and Impact

Underlining its growth strategy in the U.S., Daupler is now eyeing global opportunities to assist utilities in innovating their incident response management systems. Water utilities in the UK and EU face similar challenges to their American counterparts, including outdated infrastructures and labor shortages exacerbated by severe weather disruptions. Daupler’s technology offers a crucial solution that enhances resilience and minimizes response times, fitting seamlessly into the operational needs of critical infrastructure providers.

The success and accomplishments of Daupler in the U.S. are indicative of its potential for significantly improving operational efficiency and reliability of services during its worldwide expansion. Customers report reductions of up to 50% in response times and 80% in response costs. For instance, during Hurricane Helene in September 2024, Daupler supported utility customers in North Carolina, South Carolina, and Florida, automating responses to thousands of incidents, which led to expedited service restoration and alleviated pressure on utility staff.

In Durham, North Carolina, the city has employed Daupler’s software since 2018, leading to notable improvements in efficiency and service delivery. Tim Segard, head of Durham's utility system, noted, "Daupler has transformed the way we operate. Our managers can efficiently oversee on-call and deployment teams, significantly improving internal communication. The faster response times and enhanced customer service have greatly benefitted our staff and residents alike."

By automating incident assessments and optimizing dispatch, Daupler is redefining emergency response for its utility clients. As the platform expands to new markets, it enables utilities worldwide to modernize operations while reinforcing the resilience of their infrastructures.

About Daupler

Daupler’s Response Management System (RMS) stands out as the most extensive AI dataset for utility incidents globally. The platform rapidly identifies the severity of issues related to electricity, water, wastewater, and public infrastructure. As the only end-to-end solution for disruption management, Daupler aids utilities in identifying, categorizing, and allocating resources, thereby shortening response times without the necessity for manual intervention. Utilities can effectively and timely address critical incidents, saving time, resources, and costs while ensuring public safety and satisfaction. For further information, visit www.daupler.com.

About Aqualateral

Aqualateral is a leading multi-asset firm dedicated to addressing local and global water challenges by scaling innovative solutions that transform access, treatment, distribution, and management of water. By closely collaborating with communities, Aqualateral ensures that capital flows into solutions that meet specific local needs while delivering measurable benefits. The company bridges the gap between market-oriented opportunities and critical water necessities, generating triple wins for communities, investors, and the planet. To learn more, visit www.aqualateral.com or follow them on LinkedIn.