#Japan #Tokyo #MY Medical Clinic #RecACE plus #Ascend Corp

Enhancing Communication at MY Medical Clinic with RecACE Plus

In an era where effective communication is crucial, Ascend Corporation has shared a remarkable case study about the implementation of its "RecACE Plus" system at MY Medical Clinic Shinjuku. The initiative aimed to streamline telephone communication, enhance compliance, and improve customer service through advanced technology.

Background of the Implementation

MY Medical Clinic Shinjuku, part of a larger network that handles approximately 32,000 phone calls monthly, faced challenges in managing these interactions effectively. Many calls passed through IVR (Interactive Voice Response), making it difficult for staff to review the content thoroughly. As a result, recalling specific details and verifying facts became problematic.

Furthermore, the clinic lacked a quantitative system for assessing call handling quality, leading to issues in maximizing connection rates and improving response standards. Valuable information was often lost due to reliance on memory and notes, highlighting the need for a solution that would improve the accuracy of information transfer during handovers. It became evident that incorporating a telephone recording service could not only augment service quality but also ensure regulatory compliance.

Choosing RecACE Plus

Ascend Corporation evaluated several telephone recording services before selecting RecACE Plus due to its affordability and essential features. A user-friendly web interface was a significant factor, as it ensured ease of ongoing use in clinical environments. The system's capabilities, which encompassed AI transcription, summarization, search, and tagging, stood out as crucial tools for leveraging recorded data to improve operational efficiency.

Transformations Post-Implementation

Since the implementation of RecACE Plus, staff at the clinic have found it much easier to review calls and transcriptions to identify potential issues. The AI summarization feature allows longer conversations to be checked quickly, saving time and effort. Moreover, the standardization of summary quality has enabled quicker identification of complaint-related calls through email notifications, allowing for immediate attention.

Future Outlook

MY Medical Clinic has expressed hope for further utilizing call data analytics to visualize connection rates, response efforts, and call trends more comprehensively. The continual improvement of phone handling quality and operational efficiency remains a primary focus. Currently, the clinic operates mostly through landlines, but there is an interest in future integration of mobile call management as well.

Ascend Corporation is committed to expanding its offerings to meet real-world needs, continuously improving visibility and operationalization in phone-related tasks.

More About RecACE Plus

RecACE Plus is an AI-powered call recording service specifically designed for fiber optic telephones by Ascend Corporation. It boasts a suite of features that include transcription, summarization, cloud storage of recordings, accessibility through PCs and smartphones, and categorization tagging. This comprehensive system supports the recording, sharing, and utilization of phone interactions seamlessly.

Widely adopted across diverse industries, including local governments and healthcare organizations, RecACE Plus has earned trust for enhancing the visibility and productivity of telephone operations. Importantly, it allows users to implement the system without changing existing phone numbers, thereby minimizing disruption.

For more detailed information about RecACE Plus, please visit their service website.

About Ascend Corporation

• - Headquarters: 5F Meihou Building, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan
• - Representative: Hiroshi Sato, CEO
• - Business Overview: Ascend Corporation specializes in developing AI systems related to voice and telephone services, providing digital transformation solutions for phones, developing their own CTI/CRM/SFA systems, supporting call center construction, and conducting political situation surveys.
• - Official Website

MY Medical Clinic Information

• - Director: Yuki Mizutani
• - Location: 1-26-2 Nishi-Shinjuku, Shinjuku Nomura Building 5F, Tokyo, 160-0023
• - Services: Health checkups, outpatient services, mobile vaccination services, etc.
• - Employee Count: Approximately 400
• - Website: MY Medical Clinic

Contact Information

For inquiries regarding this case study, please reach out through Ascend Corporation's contact page.