#Sweden #DXC Technology #Customer Service #Stockholm #Telenor Sweden

DXC Technology Enhances Telenor Sweden's Customer Service Operations

In a significant development in the telecommunications industry, DXC Technology (NYSE: DXC), a key player in enterprise technology and innovation, has partnered with Telenor Sweden, a leading telecommunications provider in the Nordic region. This collaboration focuses on modernizing customer service operations through comprehensive cloud migration, intended to elevate the overall customer experience and streamline internal processes.

Transforming Customer Interactions

With customers increasingly demanding seamless digital experiences, Telenor sought a strategic partner equipped with extensive telecommunications expertise to modernize its legacy systems. This partnership allows Telenor to upgrade its customer service infrastructure, a critical move to meet the evolving expectations of clients in today's digital landscape.

DXC Technology successfully migrated Telenor's voice and chat channels for individual customers and small businesses to an advanced cloud-based customer contact platform. The new solution provides significant capacity, allowing over 500 agents to operate concurrently and manage more than 300,000 monthly customer interactions.

Additionally, the project involved the integration of numerous back-office systems, enabling the design of sophisticated call flow mechanisms that ensure a smooth transition to the new platform. This move not only improves response times but also enhances the quality of service provided to Telenor's customers, setting the foundation for a more responsive customer interaction model.

Comprehensive Support for Application Modernization

Beyond the cloud migration, DXC Technology is committed to providing extensive application services and development support tailored for Telenor's customer service applications. This approach aims to reduce operational complexities, optimize processes, and expedite time-to-market for new services. The collaborative effort helps Telenor pave the way for incorporating future Artificial Intelligence (AI) capabilities into their customer service model.

Peter Skarendal, managing director of DXC Sweden, emphasized the transformative nature of this initiative, stating, "This is more than just an upgrade of the contact center; we are also modernizing the underlying applications, enabling Telenor to continue evolving its customer service and to integrate AI as use cases mature."

About DXC Technology

DXC Technology stands at the forefront of providing IT and innovation solutions worldwide. With an extensive portfolio that includes managed infrastructure services, application modernization, and industry-specific software solutions, DXC helps companies navigate change and harness technology's power to accelerate their success. By modernizing, securing, and operating some of the world's most complex technological environments, DXC plays a pivotal role in shaping the future of enterprise technology.

For more detailed information about DXC Technology and its innovative solutions, visit dxc.com.

Through this partnership with Telenor Sweden, DXC Technology is not only redefining customer service in the telecommunications space but also setting a new standard for operational excellence in the digital era.