Mobilus to Participate at VoC Research Reporting Seminar and Conference
Mobilus, a leader in CX solutions for contact centers, is set to participate in the 'VoC (Voice of Customer) Research Reporting Seminar and Conference' organized by Learning It on January 27, 2026. During this event, Mobilus’s CEO, Tomohiro Ishii, will take part in a panel discussion focusing on the challenges and outlook revealed by VoC research findings. This conference will take place at the Otemachi Mitsui Conference Center in Tokyo, and will serve as a collaborative platform for businesses exploring next steps in leveraging VoC for competitive advantage.
The Voice of Customer (VoC) management is recognized as fundamental to corporate strategy, yet active discussions surrounding its management and practical execution are surprisingly limited. This scarcity is largely a result of the broad scope that VoC encompasses—including data management, organizational structures, corporate culture, and cost-effectiveness. To tackle these obstacles, corporations and industry organizations have joined efforts to conduct a joint Japan-U.S. study to clarify the practical application of VoC.
The upcoming seminar aims to unveil the latest survey results regarding VoC practices among Japanese companies, covering insights on data utilization, organizational culture, operational processes, and the use of AI.
Mobilus will participate in the panel discussion titled 'Challenges and Prospects Revealed by VoC Research'. The session will be a dynamic and interactive exchange among VoC ecosystem partners, encouraging attendees to delve deeper into the meaningful insights derived from real-world applications.
Founded in September 2011, Mobilus Inc. specializes in designing branding strategies that proactively address customer challenges, ultimately contributing to enhanced corporate value and economic success. The company integrates innovative technologies, including generative AI services like MooA and various SaaS solutions aimed at transforming customer communication through the use of chat and voice bots. Mobilus has successfully implemented its solutions across over 500 clients, all while promoting the mission: 'One Step Ahead in CX for All Businesses.' They also operate the CX-Branding Tech Lab, focusing on research, development, and dissemination of insights through reports and seminars.
Corporate Information:
Understanding the Importance of VoC
The Voice of Customer (VoC) management is recognized as fundamental to corporate strategy, yet active discussions surrounding its management and practical execution are surprisingly limited. This scarcity is largely a result of the broad scope that VoC encompasses—including data management, organizational structures, corporate culture, and cost-effectiveness. To tackle these obstacles, corporations and industry organizations have joined efforts to conduct a joint Japan-U.S. study to clarify the practical application of VoC.
Conference Highlights
The upcoming seminar aims to unveil the latest survey results regarding VoC practices among Japanese companies, covering insights on data utilization, organizational culture, operational processes, and the use of AI.
- - Case Studies: Attendees will be presented with successful case studies from pioneering companies that have effectively managed and leveraged VoC, along with insights into the U.S. market trends, featuring a pre-recorded segment from the Director of the Service Leadership Center at Arizona State University W. P. Carey School of Business.
- - Networking Opportunities: The event will facilitate valuable networking sessions where attendees can exchange information, share challenges, and engage in discussions—offering a unique opportunity for in-person learning and collaboration.
Panel Discussion Details
Mobilus will participate in the panel discussion titled 'Challenges and Prospects Revealed by VoC Research'. The session will be a dynamic and interactive exchange among VoC ecosystem partners, encouraging attendees to delve deeper into the meaningful insights derived from real-world applications.
- - Speaker: Tomohiro Ishii, CEO of Mobilus
- - Date & Time: January 27, 2026, from 15:55 to 16:30
Event Overview
- - Event Name: Voice of Customer Research Reporting Seminar and Conference
- - Date & Time: January 27, 2026, from 15:00 to 18:00 (with a networking session from 18:15 to 19:40)
- - Location: Otemachi Mitsui Conference Center, Tokyo
- - Organizer: Learning It and CCMC (Customer Care Measurement & Consulting)
- - Target Audience: Executives, management teams, and practitioners responsible for VoC initiatives, including those in CX, contact center, and digital marketing departments.
- - Registration Fee: Free with prior registration (up to 200 attendees on a first-come, first-served basis).
About Mobilus
Founded in September 2011, Mobilus Inc. specializes in designing branding strategies that proactively address customer challenges, ultimately contributing to enhanced corporate value and economic success. The company integrates innovative technologies, including generative AI services like MooA and various SaaS solutions aimed at transforming customer communication through the use of chat and voice bots. Mobilus has successfully implemented its solutions across over 500 clients, all while promoting the mission: 'One Step Ahead in CX for All Businesses.' They also operate the CX-Branding Tech Lab, focusing on research, development, and dissemination of insights through reports and seminars.
Corporate Information:
- - Company Name: Mobilus Inc.
- - CEO: Tomohiro Ishii
- - Headquarters: Shinagawa, Tokyo, Japan
- - Stock Market: Tokyo Stock Exchange Growth (Stock Code: 4370)
- - Business: CX solutions for contact centers including SaaS products (Mobil Series)
- - Website: Mobilus Official Site
Topics Business Technology）
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