Mews Enhances Security by Offering Free Single Sign-On for All Customers in Response to Rising Cyber Threats

Major Security Overhaul: Mews Offers Free Single Sign-On

In a significant announcement, Mews, the leading platform in hospitality operational systems, has revealed that its Single Sign-On (SSO) feature is now completely free for all customers. This decisive move comes at a crucial time when the global average cost of a data breach reached a staggering $4.4 million in 2025, as reported by IBM. With hotel operators handling sensitive guest and payment information, the need for robust security measures has never been more pressing.

Traditionally, SSO has been viewed as an essential component of security best practices. However, many software providers confine it to premium tiers, creating barriers to entry for businesses that lack the budget for such features. By eliminating these costs, Mews paves the way for enhanced security measures accessible to hotels regardless of size or budget.

Hotels face unique challenges in the realm of security, particularly due to high employee turnover rates, shared workstations, and geographically dispersed teams. These factors increase vulnerability to phishing and credential-based attacks, which are particularly prevalent within the hospitality industry. Statistics from a 2025 industry review indicate that 94% of data breaches involve compromised credentials, underscoring the importance of implementing SSO, which can reduce security breaches by as much as 50%.

SSO empowers staff members to access multiple systems through a single, centrally managed login. By extending this capability to all Property Management Systems (PMS) customers, Mews enables hotels to fortify their identity protection without adding further complexity to their operations. The advantages of this upgrade for Mews customers are compelling:

1. Enhanced Security and Risk Reduction: Organizations can replace shared passwords and less secure multi-factor authentication methods with corporate identity providers, allowing them to enforce access policies and utilize advanced authentication methods. This ensures that access can be revoked instantaneously when staff leave, reducing the risk of unauthorized access.

2. Streamlined Access for Staff: With just one secure login for all applications, the need for frequent password resets is minimized, preventing Multi-Factor Authentication fatigue and facilitating smoother daily workflows.

3. Centralized, Future-Ready Control: SSO aligns with audit and compliance requirements while also enabling hotels to adapt to emerging authentication standards seamlessly.

Notably, since integrating SSO, no Mews customers have faced any phishing-related account takeovers, highlighting the effectiveness of the new security measures. Ryan Tomlinson, Mews’ VP of Product and Engineering, remarked, "Trust is the cornerstone of hospitality. Guests have high expectations regarding the security of their personal and payment information. By making SSO available to all customers, we ensure that modern identity protection is within reach for all properties, without inflicting financial pressures."

Dávid Palojtay, Managing Director of Avenue Hostel, noted, "Adopting Single Sign-On has significantly improved both our security measures and convenience, and it's fantastic to see Mews making this feature universally accessible."

The transition to SSO has been designed to be as seamless as possible, with Mews providing simplified onboarding to facilitate rapid adoption. As the company continues to innovate in identity and access management, it remains focused on securing and scaling hospitality operations efficiently. For customers unable to implement SSO immediately, Mews also offers passkeys as an alternative authentication solution.

For more details on enabling Single Sign-On, visit Mews Support.

About Mews

Mews is a pioneering operating system for hospitality, integrating workflows across revenue, operations, and the entire guest journey. This platform helps hospitality teams automate routine tasks, allowing them to concentrate on creating memorable experiences for guests. With a customer base of over 15,000 across 85 countries, Mews has earned accolades such as Best PMS from Hotel Tech Report in 2024, 2025, and 2026, as well as Best Places to Work in Hotel Tech for the past six consecutive years.