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New Horizons in Employee Training: The Business Compass by iCros

In today’s competitive business environment, new employees often receive extensive training on foundational skills and office etiquette. However, they frequently miss opportunities to understand how they are perceived in the workplace. iCros, based in Minato, Tokyo, has addressed this gap with its innovative service, Business Compass, which focuses on practical feedback to enhance the impressions that novice employees make.

The Need for Change in New Employee Training

Traditional training programs often prioritize what to say and how to act, while neglecting how these actions are interpreted by others. A common scenario is for a new employee to express a thought, only to have it received in various ways. One moment, a statement might be viewed as assertive and confident; the next, it could come across as pushy or unclear. The Business Compass uniquely assesses these nuances of human impression, moving beyond conventional assessments based on skills alone.

Through Business Compass, new hires are not just told what to do; they are given opportunities to reflect on their experiences and learn why they left certain impressions. This is important because the real takeaway isn't just whether someone behaved correctly but why that behavior was perceived in a specific way.

Practical Approach of Business Compass

The Business Compass service stands out by combining real-world practice with substantial feedback. Instead of relying solely on quantitative metrics, this program emphasizes qualitative insights, enabling new employees to grasp complex human dynamics at work. This adaptive approach helps them better understand their own actions and the accompanying perceptions.

The integration of Business Compass into new employee training allows companies to cover essential components such as formal etiquette, real-time practice, and feedback effectively. Notably, many conventional etiquette training sessions focus primarily on knowledge transfer, leaving minimal room for reflection and improvement. Through Business Compass, trainees can expect hands-on practice leading to actionable feedback. This leads to self-awareness and an objective view of how they conduct themselves in the workplace, ultimately refining their professional image.

Flexible Implementation and Extensive Support

The Business Compass program is designed for easy integration into various training schedules. It recommends short, 30-minute practical sessions that can fit into busy training periods. With over 100 certified partners currently available, companies can effectively implement feedback-driven sessions even when time is limited. Organizations can customize implementations for small groups of 1 to 500 participants, making it adaptable for various business sizes—from startups to large enterprises.

The program costs 33,000 yen (approximately $300) per participant, making it accessible for companies wishing to improve their training programs while minimizing workplace stress. The comprehensive feedback reports generated also assist in follow-up with new hires, enhancing the overall onboarding experience.

Beyond Initial Training: Future Applications

Although the Business Compass initially targets new employee training, its potential applications extend into areas such as on-the-job training (OJT), sales, and management enhancement. Its diverse range of available practical exercises—including role-plays for negotiations and management discussions—caters to different organizational needs.

This adaptability also allows companies to engage even high-level executives who often receive infrequent feedback in their roles. By utilizing certified partners with real-world experience, iCros ensures that all employees can benefit from external, candid evaluations that are pivotal in a progressively changing corporate landscape.

Voices from Users: Positive Reception

Feedback from early adopters of Business Compass is overwhelmingly positive. Corporate representatives have highlighted the program's seamless integration from scheduling to execution. New employees have noted how the service allowed them to gain real-world insights, discovering discrepancies between their perceptions and how others see them.

The importance of external feedback cannot be understated, as many trainees report that the honest critiques were eye-opening. They recognized factors they had previously overlooked, such as habitual phrases or non-verbal cues that could undermine their professionalism.

About iCros

Founded in August 2025, iCros stands for “Creating Exciting Futures through the Combination of Diverse Talents.” As a unique consulting firm, it specializes in providing customized solutions that address complex business challenges in today’s fast-paced world. Its initiatives, like Business Compass, exemplify its commitment to innovating training solutions that equip new employees with the necessary skills to thrive in their careers.

For further information about Business Compass or iCros, please visit their website at iCros or reach them directly at [email protected].