#Japan #AI service #Minato, Tokyo #IVRy #Unimat Life

Unimat Life Introduces IVRy: Transforming Call Management

In a significant move towards operational efficiency, Unimat Life has integrated the AI-based phone service IVRy across its 133 sales locations in Japan. This transition aims to streamline communication processes and support employees more effectively by leveraging advanced technology. The introduction of IVRy, powered by a sophisticated AI system, has already demonstrated impressive results in automating over 90% of incoming call responses, marking a turning point in how the company manages its customer interactions.

Challenges Faced Before Implementation

Prior to the implementation of IVRy, Unimat Life faced several challenges that hindered productivity:

• - High Volume of Incoming Calls: Sales locations were overwhelmed with incoming calls, interrupting staff from performing their core functions effectively.
• - Barriers to Remote Work: The necessity for a constant physical presence to handle calls posed a significant barrier to the adoption of remote work, making it difficult for employees to adapt to modern flexible working arrangements.
• - Employee Stress: With some locations managing up to 20 incoming calls daily, the stress on staff was palpable. Employees were often tethered to their desks, unable to step away even for a moment, leading to burnout and decreased job satisfaction.

To address these challenges, Unimat Life sought a solution that would facilitate remote work and alleviate the burden of phone management on employees, ultimately leading to the decision to implement IVRy.

The Impact of IVRy Implementation

With IVRy now in place, Unimat Life has realized significant improvements:

• - Achieving Over 90% Call Automation: The AI-driven phone answering service has transformed the way calls are managed, allowing for a high degree of automation in first-time responses.
• - Enhanced Focus on Core Tasks: Employees can now focus on their primary responsibilities without the constant interruptions that came with telephone management, resulting in greatly improved productivity.
• - Reduction of Meeting Disruptions: Meetings are no longer interrupted by phone calls, creating an environment conducive to focused discussions.
• - Streamlined Information Sharing: The AI's transcription capabilities ensure that phone interactions are accurately recorded. This reduces miscommunication and boosts the efficiency of information transfer among staff members.

Future Directions

Unimat Life’s integration of IVRy is just the beginning. They plan to expand its capabilities, addressing issues such as FAX handling and further utilizing digital technologies, including AI and IoT. Through this expansive digital transformation, Unimat Life aims to optimize their organization as a whole, enhancing both their operational backbone and the customer-focused business model.

“We are committed to providing an efficient environment where companies can concentrate on what they do best,” stated Akira Ochiai, President of Unimat Life. “The introduction of IVRy has been a vital asset in reducing employee workload and enhancing productivity.”

Comments from Leadership

Akira Ochiai, President of Unimat Life, emphasized the importance of creating a comfortable workplace for employees guided by the principle of making workers smile. “The impact of IVRy on reducing the burdens associated with phone management cannot be overstated,” he added.

Ryoga Okunishi, CEO of IVRy, expressed enthusiasm towards this partnership. “We are proud to have contributed towards reducing the heavy load of phone handling for Unimat Life. Achieving a 90% automation rate reflects our AI technology’s effectiveness and adaptability.”

Understanding IVRy’s AI Phone Service

The IVRy service automates the handling of calls when customers dial into a business, providing seamless interaction through a high-precision AI operator. Clients can receive real-time notifications after calls, with features like call recording, transcription, and summarization.

As the service evolves, it will support 24/7 operations and multiple languages along with customizable interaction methods, paving the way for businesses to refine their customer engagement.

For those interested, a demo phone number is available to experience the service firsthand.

More information: AI Phone Service Overview
Demo number: 050-1808-8646

Conclusion

In response to contemporary challenges in business communications, the collaboration between Unimat Life and IVRy stands as an exemplary model of how AI technology can radically enhance operational efficiency and employee well-being. Unimat Life continues to lead by example, striving for innovation and improved work environments, which will undoubtedly help shape the future of business communication in Japan.