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Workiz Launches Genius Answering: A Revolutionary AI Solution for Field Service Management

In an exciting development for the field service management sector, Workiz, a leading platform with over 120,000 customers, has officially launched its groundbreaking service, Genius Answering. This innovative solution aims primarily at transforming after-hours operations, ensuring that businesses can efficiently capture every opportunity and optimize their workflows.

At the heart of this new service is Jessica, an intelligent AI dispatcher specifically designed to integrate seamlessly within the Workiz FSM platform. Unlike traditional answering services, Genius Answering operates continuously, guaranteeing that not a single call is missed—no matter the time of day.

The Importance of Not Missing Calls

Research indicates that missing customer calls can significantly impact a company's bottom line. An analysis of 150,000 service business calls revealed that an astonishing 40% of inbound calls go unanswered. Alarmingly, many clients opt for competitors when they don't receive immediate attention. With Genius Answering's ability to respond instantly, businesses can mitigate these losses and even report revenue increases of up to 30% simply by enabling this feature within their Workiz system.

CEO Didi Azaria emphasizes the disruption Genius Answering presents in the industry, stating, "Imagine never missing a call again, capturing every job opportunity, and effortlessly boosting your revenue – even after hours – simply by flipping the switch to Genius Answering. It’s a game-changer for field service businesses."

Features of Genius Answering

Genius Answering goes well beyond conventional automation. It not only provides continuous availability but also incorporates industry-specific expertise, personalized customer engagement, and comprehensive office support. With Jessica, operations are streamlined, allowing for the automation of up to 80% of call management tasks, including customer support and appointment scheduling. This efficiency translates into enhanced revenue collection opportunities around the clock.

Gone are the days of language barriers and cultural disconnects often associated with offshore call centers. Jessica delivers clear, tailored communication specifically for the field service industry, ensuring that high standards of customer service are maintained.

Additionally, Genius Answering plays a crucial role in reducing costly rescheduling by effectively managing technician dispatch and confirming customer availability. This multitasking capability enables field service teams not only to streamline operations but also to explore upselling opportunities.

A Game-Changer in Action

Feedback from users like Nick Tellie, the owner of We Love Junk in Philadelphia, illustrates the transformative impact of Genius Answering. He shared, "In just over a month, Jessica has already booked tens of thousands of dollars in sales. Gone are the days of missed calls slipping into voicemail. Her impact has been nothing short of phenomenal." This testimony highlights the significant return on investment that the Genius Answering service can provide.

Conclusion

With the launch of Genius Answering, Workiz has once again positioned itself as a pioneer in the field service management landscape. This service not only seeks to enhance operational efficiency but also promises to redefine customer engagement standards. As Workiz continues to innovate and automate, one thing remains clear: the future of intelligent support in the field service sector is bright. For more detailed information on Genius Answering and the overall Workiz Genius suite, visit Workiz.com.