PSEG Continues to Shine as a Trusted Utility Brand in 2026 with Recognition from Escalent

PSEG Recognized as One of the Most Trusted Utility Brands in the Nation

Public Service Electric and Gas Company (PSEG), the largest utility provider in New Jersey, has once again secured a top spot in the utility sector. In a recent announcement, independent market research firm Escalent has ranked PSEG as one of the Most Trusted Utility Brands for residential customers in its 2026 report. This honor marks the third consecutive year that PSEG has received this acclaim, in addition to being recognized as a Most Trusted Business Partner among business customers.

A Commitment to Customers

Dave Johnson, Senior Vice President and Chief Customer Experience Officer at PSEG, expressed gratitude towards their customers for their unwavering trust. He emphasized their commitment to delivering safe and reliable energy while also providing exceptional customer service. The focus is also on helping customers save energy and control costs effectively. Johnson highlighted, "As customer expectations evolve, we will continue to improve to meet their needs and maintain their trust."

The survey results from Escalent indicate that trusted utility brands are those that consistently demonstrate dependability and responsiveness, which are crucial in earning customer confidence. PSEG's impressive track record in reliability and customer service reflects the company's dedication to serving 2.4 million electric and 1.9 million gas customers.

Prepared for Challenges

PSEG's operational excellence is evident not just during favorable weather conditions, but also when severe weather strikes. The company employs a strategy of proactive communication with customers during these events. PSEG utilizes multiple channels—such as text, email, a mobile app, social media, and their official website—to keep customers informed and prepared before, during, and after storms. By providing vital preparedness information and timely updates, PSEG ensures that customers are never left in the dark, reinforcing its reputation for reliability.

Focused on Investment and Improvement

In addition to their commitment to communication, PSEG continues to invest in their infrastructure and workforce. This investment is pivotal in maintaining the high level of service customers have come to expect. Being recognized for excellence in electric system reliability by ReliabilityOne® for 24 consecutive years speaks volumes about PSEG's long-term commitment to its customers and community.

Recognition from J.D. Power

Moreover, for four consecutive years, PSEG has earned the top spot in customer satisfaction for residential electric service among large utilities in the East, according to J.D. Power. Such accolades are not just a badge of honor; they represent the tireless efforts of PSEG in aligning its operations with customer needs and expectations.

Strong Market Position

PSEG is a subsidiary of Public Service Enterprise Group Inc. (PSEG), a major regulated infrastructure company. It has also been recognized in the Dow Jones Best in Class Index for North America for an impressive 18 consecutive years, further solidifying its position as a trusted leader across the utility landscape.

Conclusion

The recognition bestowed upon PSEG by Escalent is a testament to its commitment to quality service and customer trust. As it continues to forge ahead, PSEG remains dedicated to meeting the evolving needs of its diverse customer base, ensuring reliability, and being a responsive partner in their energy journey.