Carmen Tapio: Transformative Leader of North End Teleservices Honored by Omaha Mayor

Celebrating Carmen Tapio's Impact on Omaha

In a remarkable celebration of leadership and community impact, Carmen Tapio, the founder and CEO of North End Teleservices, was recently recognized by Omaha's Mayor John Ewing. The presentation took place on February 5, 2026, during the Annual Chamber of Commerce event, where Tapio was honored with a Proclamation and the Key to the City, marking the day officially as Carmen Tapio Day.

This grand occasion highlighted a decade of economic transformation initiated by Tapio in the Midwest, particularly in Nebraska. Since starting her company in 2015, she has successfully scaled North End Teleservices into Nebraska's largest African American-owned enterprise. This significant achievement underscores her commitment to fostering innovation and inclusive economic growth in the heart of America.

Under Tapio's leadership, North End Teleservices has had an impressive financial impact, contributing over $600 million to the regional economy. Her company has also been recognized multiple times, including being featured on the Inc. 5000 list of Fastest-Growing Private Companies and earning the title of a Top Impact Company by Real Leaders in 2025.

The mayor emphasized the importance of Tapio's leadership, noting that her approach serves as a model for what can be achieved when a business is rooted in community values. "Carmen Tapio's tenure has proven that when a leader possesses a heart for community, their business becomes a vehicle for collective victory," Ewing stated, illustrating the ripple effect of Tapio's work on local families and the economy.

Moreover, Tapio is not just a business leader; she is also a mentor and advocate for the next generation. Her past role as the Chair of the Greater Omaha Chamber Board of Directors for two consecutive years is a testament to her dedication to leadership and community service.

Carmen Tapio is actively investing in workforce development, notably granting $60,000 in scholarships to twelve undergraduate students to ensure that talent in the Silicon Prairie continues to thrive. Furthermore, she has embarked on her latest venture, Forever North Real Estate, aimed at revitalizing North Omaha through the largest private investment in the area, transforming it into a vibrant hub for work, living, and recreation.

"I believe in the human spirit and that anything is possible," Tapio remarked upon receiving her honor. She perceives the Key to the City not merely as a personal accolade but as evidence of the power that lies within communities when opportunities are made accessible to all.

This recognition of Tapio's achievements sheds light on how businesses can transcend the traditional economic role, becoming integral components of societal advancement. North End Teleservices exemplifies how entrepreneurship, when grounded in community support and vision, can lead to profound transformations.

In a broader context, the success of North End Teleservices stands as a blueprint for other businesses looking to drive economic revitalization. By establishing her business in an economically underrepresented area and scaling it to a national level, Tapio has created a replicable model for uplifting local economies across the country.

As she looks to the future, Carmen Tapio's quest for innovation and inclusivity will undoubtedly continue to inspire many, proving that the Heartland is not just a backdrop for business but a stage for revolutionary change. This recognition is a compelling reminder of the significance of leadership that prioritizes the community and pushes for collective advancement.