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Arctic Wolf Introduces Incident360 Retainer in Japan

In a significant advancement in the cybersecurity sector, Arctic Wolf, a global leader in security operations, has announced the launch of its Incident360 Retainer service in the Japanese market. Dated December 2, 2025, this innovative service is designed to strategically blend proactive incident preparation with comprehensive response capabilities.

Traditionally, incident response retainers were based on hourly service rates, which could lead to high costs and potentially slow down the response process during a cyber incident. The Incident360 Retainer aims to replace this outdated model by delivering clear cost structures, flexible responsiveness, and fast, confident incident management. Organizations utilizing this service can achieve up to a 70% reduction in costs compared to standard market rates when dealing with severe incidents.

One of the critical challenges faced by organizations with traditional incident response retainers was the necessity to estimate the time required for cyber attack readiness and recovery in advance. This often forced organizations into a precarious dilemma: devoting excessive time to preparations and risking insufficient resources during an actual attack or conserving time for emergencies at the expense of essential pre-incident preparations. The Incident360 Retainer resolves these compromises by offering end-to-end coverage of major incidents, alongside expert-driven preparatory support and an industry-leading response speed with a Service Level Agreement (SLA) of as little as one hour.

Kerri Shafer-Page, Vice President of Incident Response at Arctic Wolf, emphasized the urgency of today’s cyber landscape, stating, "Threat actors are acting faster than ever, and the rising use of AI in attacks has accelerated the speed, scale, and complexity of cyber threats. For many organizations, the issue is not whether a serious cyber attack will occur, but when. By adopting the Incident360 Retainer, our clients can confidently prepare for cyber attacks and respond without hesitation, eliminating the need to prioritize either preparedness or response. This is a smarter, more resilient approach to outsmart modern threats."

Key Features of the Arctic Wolf Incident360 Retainer:

1. IR Dashboard and Planner: A centralized interface to initiate emergency incident responses, manage preparation activities, and create or update incident response plans. It supports identifying key contacts, organizing asset information, tracking planning progress, and securely storing various documents offline.
2. Cyber Resilience Assessment: This feature evaluates an organization’s security posture against major frameworks like NIST CSF 1.1/2.0 and CIS Critical Controls v8. This assessment allows internal teams to prioritize improvements and generates an 'insurability rating' to assist in obtaining better insurance terms and renewal outcomes.
3. Incident-Specific Runbooks: These are step-by-step workflows developed by experts to address high-risk incident types such as ransomware and business email compromise (BEC).
4. Expert Guidance (Incident360 Retainer Plus Only): Personalized sessions led by Arctic Wolf experts, providing tailored tabletop exercises aligned with the organization’s incident scenarios, along with reviews and advice on incident response plans and cyber resilience assessments.

Arctic Wolf Incident Response has gained trust from thousands of organizations for assisting with the most complex cyber incidents and facilitating recovery efforts. Their experts bring extensive specialization ranging from forensic investigations, containment, and eradication to negotiations with threat actors and total business recovery. On average, Arctic Wolf Incident Response reduces ransomware ransom demands by 92%, shortening recovery times by 15% compared to industry averages. This reputation has led Arctic Wolf to be adopted by over 30 insurance panels, earning recognition as a preferred partner from major cyber insurance providers, thereby positioning itself as a reliable partner in high-stakes situations.

Cyber insurance providers and the reseller community consistently trust Arctic Wolf for specialized incident response services during critical moments. If you’re part of the insurance industry or channel ecosystem, consider joining the Arctic Wolf Partner Program to discover how they can enhance your organization’s response capabilities and further protect your clients.

Additional Resources:

• - Connect with Arctic Wolf on Facebook, X (formerly Twitter), LinkedIn, and YouTube.
• - Find more about security operations solutions at arcticwolf.com/ja/.
• - Inquire about Arctic Wolf’s solutions further.

About Arctic Wolf

Arctic Wolf is a global leader in security operations, empowering customers to manage cyber risk through its best-in-class cloud-native security operations platform. The Arctic Wolf Aurora platform collects and analyzes over 9 trillion security events per week, ensuring unprecedented capacity and scale in cyber defense. This enables clients of varying sizes across diverse industries to gain confidence in their security posture, preparedness, and overall resilience.

For more details, visit Arctic Wolf or check them out on their social channels.