#Japan #Tokyo #food delivery #meal kit #Seikatsu Club

Seikatsu Club Co-op's Remarkable Achievement in Customer Satisfaction

In a significant milestone, Seikatsu Club Co-operative has secured the #1 position in the 2026 Oricon Customer Satisfaction Survey for food delivery and meal kits in the Tokyo metropolitan area. This marks the ninth time in total that they have claimed the top spot in the food delivery category. Moreover, for the very first time, their meal kit service has also taken the number one ranking. These achievements underline the organization’s dedication to providing quality and convenience to its members.

With a strong focus on food safety and ease of use, Seikatsu Club's meal kits stood out particularly in two areas: user-friendliness and pricing. They have received high praise not only from busy dual-income households but also from senior households, reflecting their commitment to serving a wide range of demographics.

The food delivery service also excelled by earning the top position in three specific categories: single-person households, dual-income households, and senior households. The favorable reception can be attributed to their prompt and hassle-free cooking options, as well as the safety and quality of their ingredients including low-pesticide vegetables and pork sourced from nationally fed livestock.

Founded in 1965, Seikatsu Club has built a strong reputation among consumers based on the quality of their original products, which are primarily created in collaboration with trusted producers. Their commitment to sustainability encompasses the entire supply chain—from production to waste disposal—ensuring that both the environment and the producers are considered in their operations. This philosophy of valuing quality and safety has resulted in high satisfaction levels among their members, ultimately driving their mission to cultivate a sustainable society through reliable food delivery services.

The meal kit service, know as the “BioSupport Food Set,” consists of pre-cut vegetables, meats or fish, and condiments, allowing meals to be prepared in approximately ten minutes. Most ingredients are domestically sourced, and the service aims to minimize food additives, ensuring a commitment to safety and quality. Celebrating its tenth anniversary, the BioSupport Food Set offers a diverse range of options, including fresh and frozen types, all adhering to health-conscious standards with a variety of weekly menus spanning Japanese, Western, Chinese, and ethnic cuisines.

Seikatsu Club operates as a cooperative organization that prides itself on delivering safe food options adhering to unique standards such as reduced additives and lower pesticide levels. With over 420,000 members and an annual turnover of approximately 100 billion yen as of March 2025, the organization is well-established in 21 prefectures across Japan, focusing on sustainable collaborative purchasing activities and contributing to the development of society.

To learn more about the results of the 2026 Oricon Customer Satisfaction Survey, you can visit their official website:
▶ Oricon Food Delivery Ranking
▶ Oricon Meal Kit Ranking

Seikatsu Club continues to emphasize the importance of producing high-quality, safe food while supporting its producers. The ongoing awards and recognitions also reflect their commitment to excellence, making them a trustworthy choice for consumers in Japan. The organization never wavers from its mission to create a sustainable local community through a connected network of consumers committed to the principles of sustainability.