#AI Technology #transcosmos #CX business

Transcosmos Celebrates 20 Years of CX in China

Transcosmos, a leader in business process outsourcing, recently celebrated its 20th anniversary in the Chinese market with a special ceremony held in Shanghai on October 16, 2026. Founded to enhance customer experience (CX), the company has adapted and grown significantly, positioning itself as a key player in China's evolving business landscape.

Since its inception, transcosmos has undergone remarkable transformation. The company's journey began in 1995 when it first entered the Chinese market, but it was the launch of its contact center in Shanghai in 2006 that marked a significant turning point. The introduction of e-commerce services followed in 2009, allowing the business to expand its reach and capabilities. Today, transcosmos operates in over 10 cities across the country, serving more than 100 clients with a strong focus on meeting the dynamic needs of the market.

Throughout the years, transcosmos has implemented an extensive service network across major cities such as Xi'an, Hefei, and Wuhan, alongside smaller cities like Rizhao and Neijiang. This comprehensive approach has enabled the company to provide exceptional support to its clients, particularly through its omnichannel services, which integrate various customer interaction points including phone, online chat, and WeChat.

The company showcased its innovative platform,