Mitel Awarded by Frost & Sullivan for Advancing Crisis Management in Communications Sector

Mitel's Critical Event Management Solutions Recognized

Mitel, a leader in hybrid unified communications, has recently received the esteemed 2025 European Enabling Technology Leadership Award from Frost & Sullivan. This recognition highlights Mitel's pivotal role in transforming crisis management through its advanced Critical Event Management (CEM) solutions. The award is based on an evaluation of the trends and advancements in the critical event management communications sector.

The robust innovations from Mitel are designed to consolidate risk intelligence, communication, and operational workflows into a singular, user-friendly dashboard. This integration streamlines decision-making processes and ensures a coordinated response to any emerging events, helping organizations effectively manage crises.

Frost & Sullivan's assessment praise Mitel not only for its technology but also for its strategic partnerships. By incorporating Everbridge's CEM tools into Mitel's unified communications framework, the company enhances the customer experience, allowing organizations, such as airlines, to better communicate changes during adverse conditions. This integration provides a seamless flow of information to customers, helping them make informed decisions quickly.

Mitel's CEM solutions serve as proactive systems that notify organizations of potential threats before they escalate. This ensures not only timely alerts but also actionable insights that are crucial during critical situations. Communication features ensure that all relevant parties—employees, customers, and emergency responders—remain connected and informed through various channels, thus improving overall incident response.

As digital transformation accelerates, Mitel helps its clients navigate through this journey by offering insights into their readiness, engaging stakeholders across all levels, and prioritizing critical use cases. The continuous development of the CEM platform incorporates real-time feedback, enabling organizations to adapt to evolving challenges effectively.

Chris Pennell, an Industry Principal at Frost & Sullivan, elaborates on the versatility of Mitel's CEM solutions. According to Chris, they effectively address challenges related to operational efficiency and response times in various sectors, such as healthcare, transportation, public services, and government. The adaptable structure supports multiple use cases, making it an invaluable tool for many industries needing robust crisis management solutions.

Furthermore, Mitel’s CEM fully integrates into existing communication systems, allowing rapid dissemination of critical information regardless of employee or customer location. By merging traditional communication tools with modern platforms, it maintains transparency, enabling organizations to remain well-informed and responsive to developments.

Several features, including automated notifications and proactive maintenance, significantly enhance compliance and reduce risks, fortifying organizations' crisis response capabilities. Chris added that Mitel’s cloud-based solutions afford flexibility and interoperability, directly enhancing organizations’ situational awareness while streamlining communication processes during crises.

As organizations worldwide face varying challenges, Mitel's dedication to innovation equips them to achieve rapid responses to critical events. This commitment has solidified their acknowledgment by Frost & Sullivan, reinforcing the importance of collaboration amidst evolving customer needs.

Eric Hanson, Mitel’s Chief Marketing Officer, insightfully noted that each moment holds substantial weight during a crisis. He perceives Frost & Sullivan's recognition as a vital testament to Mitel's mission of connecting teams and empowering organizations to act decisively and efficiently in high-stakes environments.

In summary, Frost & Sullivan's awards annually honor companies that demonstrate innovative technology and excellence in their respective markets. With this award, Mitel stands out as a leader in critical event management, promising to continue leveraging its strengths to support organizations as they navigate through challenges.

Mitel's commitment to providing comprehensive and effective solutions consolidates its position as a front-runner in critical incident management, reinforcing its capabilities to cater to traditional, hybrid, and cloud environments effectively.