#United States #Washington D.C. #DATAMARK Technologies #9-1-1 Center

DATAMARK Technologies Honors Exceptional Service in Emergency Response

In a significant recognition of dedication and professionalism, DATAMARK Technologies has awarded the Washington D.C. Office of Unified Communications with the coveted 9-1-1 Center of the Year title. This announcement was made during National Public Safety Telecommunicator's Week, a time dedicated to acknowledging the hard work of those who serve as first responders, particularly in crisis situations.

Robert Murphy, Chief Revenue Officer at DATAMARK Technologies, emphasized the importance of honoring these unsung heroes: "National Public Safety Telecommunicator's Week is about recognizing the unsung heroes who answer our nation's 9-1-1 calls." He added that the establishment of the 9-1-1 Center of the Year Award serves to highlight the dedication, expertise, and overall impact that these call centers have on community safety.

The Washington D.C. Office of Unified Communications serves as a critical hub for both 9-1-1 and 3-1-1 operations, advising over 700,000 residents and accommodating 29 million tourists each year. In an impressive feat, the operations team fielded a staggering 3.1 million calls in 2024 alone, showcasing their commitment to public service.

The year 2025 posed unique challenges for the team, which included crucial events such as the presidential inauguration, the certification of the electoral vote on January 6, the funeral of former President Jimmy Carter, and a tragic plane crash over the Potomac River. Despite these overwhelming circumstances, the team deftly balanced the demands of daily operations while managing crisis situations. Murphy noted that awarding the Washington D.C. Office of Unified Communications reflects their extraordinary dedication and tireless efforts in maintaining public safety during these critical moments.

Chief of Staff Tipi Brookins reiterated the team's dedication, describing them as a “highly skilled and tenacious group of individuals who work tirelessly to keep this community and tourist population safe.” She voiced the significance of the award, highlighting how it recognizes the skills and unwavering commitment of the entire center's personnel.

This honor not only serves to celebrate the accomplishments of the team but also underscores the pivotal role played by these professionals in public safety. Exceptional performances during high-pressure situations have highlighted their resilience and commitment to protecting community welfare.

During the celebrations of National Public Safety Telecommunicator's Week, DATAMARK Technologies took the opportunity to express appreciation for telecommunicators across the country. These dedicated professionals play a vital role in their respective communities, responding to emergencies and ensuring the safety of individuals in crisis.

About DATAMARK Technologies

DATAMARK Technologies is an innovative leader in interoperable location services tailored for public safety and Next Generation 9-1-1 (NG9-1-1). The company represents a strategic union between DATAMARK, known for its extensive geographic information systems (GIS) data management solutions, and Digital Data Technologies, LLC, a premier provider of location services. This partnership is poised to redefine data management within the public safety sector, striving for enhanced accuracy in call routing, seamless resolution of discrepancies, and improved location fidelity for all call-takers.

Through initiatives such as the 9-1-1 Center of the Year Award, DATAMARK Technologies continues to showcase its commitment to highlighting the vital contributions made by emergency response professionals everywhere.